Home > Service and Support > Output Devices > HP Output Devices > HP Care Pack Next Business Day Exchange with Enhanced Phone Support

HP Care Pack Next Business Day Exchange with Enhanced Phone Support

Mfg Part #: UQ210E


HP Care Pack Next Business Day Exchange with Enhanced Phone Support

Ordering Information
MSRP$110.00
Our Price$69.61
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Fast, expert advice and troubleshooting! Now, your business can get enhanced technical phone support, expert advice and troubleshooting assistance from the HP North America technical support team. If your HP printer's issue cannot be resolved remotely, you will also receive fast, reliable product exchange to keep your business up and running.

Service features

Enhanced technical phone support for your business. When experiencing an issue with an HP product, customers call the dedicated HP Care Pack toll-free number to quickly connect to a highly experienced HP technician based in North America. Service is available from 6 am to 12 am Mountain time, (Monday - Friday), excluding holidays.

Next business day Priority AM (10:30 am) hardware exchange. If the issue cannot be resolved remotely, HP will replace the nonfunctioning product with a new or equivalent-to-new one.

HP supplies packaging, instructions for return and pays shipping both ways.

Support and issue diagnosis from a highly experienced HP technician for installation, product configuration, wireless, networking and problem resolution.

Access to web-based diagnostic tools.

Enhanced service features begin on the date of hardware purchase and are provided for the entire 4 years of coverage. If your product is replaced, the contract is transferred to the replacement product for the remainder of the 4 years of coverage.

Most areas within the continental US can be serviced by the morning of the next business day, Hawaii and Alaska require an additional 1-2 days for service.


Product Highlights
  • Extends coverage for your HP product beyond the original factory warranty
  • Includes enhanced technical phone support, remote diagnostic services, and hardware replacement during the extended coverage period
  • Enhanced technical phone support is provided via special support team based in North America
  • A permanent replacement product is shipped overnight via premium local shipping to your location (conditions apply)
  • Must be purchased while the standard warranty is in effect and provides two years of coverage from the hardware purchase date
  • Covers access to specialized technical support plus shipping and replacement of your HP product

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #UQ210E
Cost Central Item #10973058
Product DescriptionHP Care Pack Next Business Day Exchange with Enhanced Phone Support - Extended service agreement - replacement - 4 years - shipment - NBD - for Officejet 6500, 6500 E709, 6500A E710, 7000, 7500A E910, 7610; Officejet Pro 8000, 8600
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Return ShipmentAt manufacturer expense
Full Contract Period4 years
Response TimeNext business day
Designed ForOfficejet 6150, 6205, 6210, 6310, 6500, 6500 E709, 6500A E710, 7000, 7210, 7215, 7218, 7500A E910, 7610, J4525, J4535, J4585, J5725, J5735, J5738, J5750, J5788, J5790, J6413, J6450, J6488; Officejet Pro 8000, 8600; Photosmart 2570, 2610, 2615, 2710; psc 1312, 1315, 1410, 1415, 1417, 2175, 2450, 2550

Extended Specifications

General
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Return ShipmentAt manufacturer expense
Full Contract Period4 years
Response TimeNext business day
Details
Service & Support DetailsExtended service agreement - replacement - 4 years - shipment - response time: next business day
Technical support - phone consulting - 4 years - availability: 6 hours a day ( 6:00 AM - 12:00 AM ) / Monday-Friday
Compatibility Information
Designed ForHP Officejet 6150, 6205, 6210v, 6210xi, 6310xi, 6500 E709a, 6500 Wireless E709n, 6500A E710a, 6500A Plus E710n, 7000, 7210v, 7210xi, 7215, 7218, 7500A E910a, 7610 Wide Format, J4525, J4535, J4585, J5725, J5735, J5738, J5750, J5788, J5790, J6413, J6450, J6488
HP Officejet Pro 8000, 8000 Wireless, 8600 Plus N911g
HP Photosmart 2570, 2610v, 2615, 2710xi
HP psc 1312, 1315s, 1410xi, 1415, 1417, 2175, 2450 Photosmart, 2550 Photosmart

Compatible With

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP Officejet 7500A e-All-in-One E910aHP Officejet 7500A e-All-in-One E910a
Multifunction printer - color - ink-jet - up to 33 ppm (copying) - up to 33 ppm (printing) - 150 sheets - 33.6 Kbps - USB 2.0, LAN, Wi-Fi(n)
C9309A#B1H No $250.28 Buy Now
HP Officejet Pro 8600 Plus e-All-in-One N911gHP Officejet Pro 8600 Plus e-All-in-One N911g
Multifunction printer - color - ink-jet - Legal (8.5 in x 14 in) (original) - Legal (216 x 356 mm) (media) - up to 32 ppm (copying) - up to 35 ppm (printing) - 250 sheets - 33.6 Kbps - USB 2.0, LAN, Wi-Fi(n), USB host
CM750A#B1H No $203.25 Buy Now
HP Officejet 7610 Wide Format e-All-in-OneHP Officejet 7610 Wide Format e-All-in-One
Multifunction printer - color - ink-jet - Ledger/A3 (11.7 in x 17 in) (original) - 330.2 x 1117.6 mm (media) - up to 33 ppm (copying) - up to 33 ppm (printing) - 250 sheets - USB 2.0, LAN, Wi-Fi(n), USB host
CR769A#B1H No $204.09 Buy Now

Customer Care
Help Desk
Web Site Features
Company Information

Total time: 0.0663 seconds