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HP Care Pack Next Business Day Exchange with Enhanced Phone Support

Mfg Part #: UQ213E


HP Care Pack Next Business Day Exchange with Enhanced Phone Support

Ordering Information
MSRP$170.00
Our Price$90.09
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Fast, expert advice and troubleshooting! Now, your business can get enhanced technical phone support, expert advice and troubleshooting assistance from the HP North America technical support team. If your HP printer's issue cannot be resolved remotely, you will also receive fast, reliable product exchange to keep your business up and running.

Service features

Enhanced technical phone support for your business. When experiencing an issue with an HP product, customers call the dedicated HP Care Pack toll-free number to quickly connect to a highly experienced HP technician based in North America. Service is available from 6 am to 12 am Mountain time, (Monday - Friday), excluding holidays.

Next business day Priority AM (10:30 am) hardware exchange. If the issue cannot be resolved remotely, HP will replace the nonfunctioning product with a new or equivalent-to-new one.

HP supplies packaging, instructions for return and pays shipping both ways.

Support and issue diagnosis from a highly experienced HP technician for installation, product configuration, wireless, networking and problem resolution.

Access to web-based diagnostic tools.

Enhanced service features begin on the date of hardware purchase and are provided for the entire 4 years of coverage. If your product is replaced, the contract is transferred to the replacement product for the remainder of the 4 years of coverage.

Most areas within the continental US can be serviced by the morning of the next business day, Hawaii and Alaska require an additional 1-2 days for service.


Product Highlights
  • Extends coverage for your HP product beyond the original factory warranty
  • Includes enhanced technical phone support, remote diagnostic services, and hardware replacement during the extended coverage period
  • Enhanced technical phone support is provided via special support team based in North America
  • A permanent replacement product is shipped overnight via premium local shipping to your location (conditions apply)
  • Must be purchased while the standard warranty is in effect and provides two years of coverage from the hardware purchase date
  • Covers access to specialized technical support plus shipping and replacement of your HP product

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #UQ213E
Cost Central Item #10973060
Product DescriptionHP Care Pack Next Business Day Exchange with Enhanced Phone Support - Extended service agreement - replacement - 4 years - shipment - NBD - for Officejet Pro 8500, 8500 A909a, 8500A, 8500A A910a, 8600, K8600, K8600dn, L7555, L7750
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Return ShipmentAt manufacturer expense
Full Contract Period4 years
Response TimeNext business day
Designed ForOfficejet Pro 8500 A909a, 8500 Wireless A909g, 8500A A910a, 8500A Plus A910g, 8600 Premium N911n, K8600, K8600dn, L7555, L7750

Extended Specifications

General
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Return ShipmentAt manufacturer expense
Full Contract Period4 years
Response TimeNext business day
Details
Service & Support DetailsExtended service agreement - replacement - 4 years - shipment - response time: next business day
Technical support - phone consulting - 4 years - availability: 6 hours a day ( 6:00 AM - 12:00 AM ) / Monday-Friday
Compatibility Information
Designed ForHP Officejet Pro 8500 A909a, 8500 Wireless A909g, 8500A A910a, 8500A Plus A910g, 8600 Premium N911n, K8600, K8600dn, L7555, L7750

Compatible With

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP Officejet Pro 8600 Premium e-All-in-One N911nHP Officejet Pro 8600 Premium e-All-in-One N911n
Multifunction printer - color - ink-jet - Legal (8.5 in x 14 in) (original) - Legal (216 x 356 mm) (media) - up to 32 ppm (copying) - up to 35 ppm (printing) - 500 sheets - 33.6 Kbps - USB 2.0, LAN, Wi-Fi(n), USB host
CN577A#B1H No $301.07 Buy Now

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