Fast, expert advice and troubleshooting! Now, your business can get enhanced technical phone support, expert advice and troubleshooting assistance from the HP North America technical support team. If your HP printer's issue cannot be resolved remotely, you will also receive fast, reliable product exchange to keep your business up and running.
Enhanced technical phone support for your business. When experiencing an issue with an HP product, customers call the dedicated HP Care Pack toll-free number to quickly connect to a highly experienced HP technician based in North America. Service is available from 6 am to 12 am Mountain time, (Monday - Friday), excluding holidays.
Next business day Priority AM (10:30 am) hardware exchange. If the issue cannot be resolved remotely, HP will replace the nonfunctioning product with a new or equivalent-to-new one.
HP supplies packaging, instructions for return and pays shipping both ways.
Support and issue diagnosis from a highly experienced HP technician for installation, product configuration, wireless, networking and problem resolution.
Access to web-based diagnostic tools.
Enhanced service features begin on the date of hardware purchase and are provided for the entire 2 years of coverage. If your product is replaced, the contract is transferred to the replacement product for the remainder of the 2 years of coverage.
Accidental Damage Protection. Protects your covered hardware product from an unexpected incident. Covered accidents include non-intentional liquid spills in or on the product, drops, falls, collisions and electrical surge.
Most areas within the continental US can be serviced by the morning of the next business day, Hawaii and Alaska require an additional 1-2 days for service.Product Highlights
- Extends coverage for your HP product beyond the original factory warranty
- Includes enhanced technical phone support, remote diagnostic services, and hardware replacement during the extended coverage period
- Enhanced technical phone support is provided via special support team based in North America
- A permanent replacement product is shipped overnight via premium local shipping to your location (conditions apply)
- Must be purchased while the standard warranty is in effect and provides two years of coverage from the hardware purchase date
- Covers access to specialized technical support plus shipping and replacement of your HP product