HP Care Pack Proactive 24
Mfg Part #: HA111A1#100

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HP Proactive 24 Service is an integrated hardware and software support solution that combines efficient problem prevention with responsive technical assistance whenever you need it.
This HP Care Pack extended warranty service not only improves the effectiveness of technologies across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to HP's expertise as issues arise.
An assigned HP account manager serves as your primary contact for proactive services and access to HP's broad base of technical resources. Your account manager works closely with your IT staff to understand your environment and goals, document all the components of your infrastructure, recommend changes to improve performance and stability, and monitor ongoing operations through state-of-the-art remote tools.
When problems occur, your Proactive 24 solution delivers comprehensive assistance around the clock. It offers a 2-hour response time for software issues and a 4-hour onsite response commitment for hardware issue resolution.
This support covers module server.
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Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.
General Specifications
| Manufacturer | HP |
| Manufacturer Part # | HA111A1#100 |
| Cost Central Item # | 10608623 |
| Product Description | HP Care Pack Proactive 24 - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - 4 h |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
Extended Specifications
General
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support Details | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday Extended service agreement - remote monitoring - 1 year |
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