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HP Care Pack Proactive 24

Mfg Part #: HA111A3#9AZ


HP Care Pack Proactive 24

HP Proactive 24 Service is an integrated hardware and software support solution designed to help you get more from your IT investment. It combines industry-leading preventive assistance with responsive support that helps you address problems quickly and effectively.

Proactive 24 not only helps increase the return on technology investments across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to expertise as issues arise.

An assigned account manager is your primary contact within the HP Services support organization for proactive services and access to diverse technical resources. Your account manager works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools.

When problems occur, Proactive 24 delivers comprehensive single-point-of-contact assistance around the clock. It gives you 2-hour response for software issues and 4-hour onsite response for hardware problems.

MSRP$3,484.00 
Our Price$2,236.18
FREE SHIPPING
Availability
as of 3:49pm 7/25/2009
999 In Stock
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ConditionNew and Factory Sealed 
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Quantity
 
Take 90 Days to Pay on Orders Over $1000
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Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.
General Specifications

General Specifications

ManufacturerHP
Manufacturer Part #HA111A3#9AZ
Cost Central Item #10609056
Product DescriptionHP Care Pack Proactive 24 - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - 4 h
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week

Extended Specifications

General

TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week

Details

Service & Support DetailsTechnical support - remote monitoring - 3 years
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday

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