HP Care Pack Support Plus with Defective Media Retention
Mfg Part #: HG930A3#7WT
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HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support 13 hours per day, 5 days per week. Service coverage encompasses HP products and selected multivendor hardware and software.
If you require round-the-clock hardware and software coverage, the Support Plus 24 HP Care Pack service brings you the same features on a 24x7x365 basis.
You could solve the problem by keeping your defective disk, but a standard hardware agreement would require you to purchase and manage the new disk yourself. That's why more and more security-conscious companies are adding the HP Defective Media Retention to their HP Hardware Support agreement.
Hardware Support with Defective Media Retention (DMR) for HP Business Desktops, Notebooks, Workstations, Industry Standard Servers (ISS), Business Critical Servers and StorageWorks products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty.
The HP Defective Media Retention lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk.
HP Defective Media Retention is available as a component of hardware support in convenient HP Care Pack Services with a variety of response and coverage options. This makes it easy to select the right match for the requirements and realties of your business.
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Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.
General Specifications
| Manufacturer | HP |
| Manufacturer Part # | HG930A3#7WT |
| Cost Central Item # | 10610098 |
| Product Description | HP Care Pack Support Plus with Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 13x5 - 4 h |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 13 hours a day / 5 days a week |
Extended Specifications
General
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 13 hours a day / 5 days a week |
Details
| Service & Support Details | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 13 hours a day / Monday-Friday
Technical support - phone consulting - 3 years - response time: 4 hours - availability: 13 hours a day / Monday-Friday
New releases update - 3 years
Product info support - web knowledge base access - 3 years
Defective media retention - 3 years |
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