Minimize system downtime due to hardware failure. This affordable HP Care Pack Service features a commitment to resolve HP BladeSystem and ProLiant hardware problems within 24 hours from the time your service call is received.
When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to return your covered systems to operational condition.
Remote problem diagnosis and support
Through electronic support tools that isolate your problem and facilitate resolution.
Through established procedures that enlist specialized expertise from HP and selected third-parties.
Inventory of critical replacement parts maintained to support service requests.
Onsite hardware support
For critical issues that cannot be resolved remotely; coverage includes all required parts and materials.
24-hour repair-time commitment
From your initial contact to the HP Global Solution Center; available up to 100 miles (160km) from a designated support hub.
Upfront server auditProduct Highlights
To streamline troubleshooting and repair.
- Cost-effective, efficient hardware repair within a specified timeframe
- Consistent hardware support levels across your ProLiant server and BladeSystem environment
- Confidence in meeting your service level agreement targets
- Enhanced IT resource availability planning and IT staff efficiency