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HP Electronic HP Care Pack 24-Hour Call-To-Repair Hardware Support with Defective Media Retention

Mfg Part #: UX418E


HP Electronic HP Care Pack 24-Hour Call-To-Repair Hardware Support with Defective Media Retention

Ordering Information
MSRP$3,409.00
Our Price$2,720.38
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 12:48am 4/1/2014
Qty

Minimize system downtime due to hardware failure. This affordable HP Care Pack Service features a commitment to resolve HP BladeSystem and ProLiant hardware problems within 24 hours from the time your service call is received.

When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to return your covered systems to operational condition.

You could solve the problem by keeping your defective disk, but a standard hardware agreement would require you to purchase and manage the disk yourself. That's why more and more security-conscious companies are adding the HP Defective Media Retention option to their HP hardware support agreement.

Hardware Support with Defective Media Retention (DMR) for HP business desktops, notebooks, workstations, Industry Standard Servers (ISS), business critical servers and StorageWorks products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty.

The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk.


Product Highlights
  • Remote problem diagnosis and support - through electronic support tools that isolate your problem and facilitate resolution
  • Escalation management - through established procedures that enlist specialized expertise from HP and selected third-parties
  • Parts availability -inventory of critical replacement parts maintained to support service requests
  • Onsite hardware support - for critical issues that cannot be resolved remotely; coverage includes all required parts and materials
  • 24-hour repair-time commitment - from your initial contact to the HP Global Solution Center
  • Round-the-clock coverage - service is available 24 x 7 x 365
  • Upfront server audit - to streamline troubleshooting and repair

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #UX418E
Cost Central Item #11184846
Product DescriptionElectronic HP Care Pack 24-Hour Call-To-Repair Hardware Support with Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - 24 hours (repair) - for HP P2000, P2000 G3; Modular Smart Array 2040, P2000, P2000 2.5-in, P2000 3.5-in, P2000 G3
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Repair Time24 hours
Service Availability24 hours a day / 7 days a week
Designed ForHP P2000, P2000 G3; Modular Smart Array 2040, P2000, P2000 2.5-in, P2000 3.5-in, P2000 G3; StorageWorks Modular Smart Array P2000, P2000 2.5-in, P2000 3.5-in, P2000 G3

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Repair Time24 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years - on-site - repair time: 24 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote monitoring - 3 years
Defective media retention - 3 years
Compatibility Information
Designed ForHP P2000 DC-power SFF Chassis, P2000 G3, P2000 G3 FC Dual Controller, P2000 G3 FC/iSCSI Dual Controller, P2000 G3 iSCSI Dual Controller, P2000 G3 iSCSI MSA Dual Controller SFF Array
HP Modular Smart Array 2040 LFF Chassis, 2040 LFF DC-power Chassis, 2040 SAN Dual Controller LFF Storage, 2040 SAN Dual Controller SFF Bundle, 2040 SAN Dual Controller SFF Storage, 2040 SAS Controller, 2040 SAS Dual Controller LFF Storage, 2040 SAS Dual Controller SFF Bundle, 2040 SAS Dual Controller SFF Storage, 2040 SFF Chassis, 2040 SFF DC-power Chassis, P2000 2.5-in Drive Bay Chassis, P2000 3.5-in Drive Bay Chassis, P2000 DC-power LFF Chassis, P2000 G3 10GbE iSCSI Dual Controller LFF Array System, P2000 G3 10GbE iSCSI Dual Controller SFF Array System, P2000 G3 FC Dual Controller LFF Modular Smart Array System, P2000 G3 FC Dual Controller SFF Array, P2000 G3 FC Dual Controller SFF Bundle, P2000 G3 FC Dual Controller SFF Modular Smart Array System, P2000 G3 FC/iSCSI Dual Combo Controller LFF Array System, P2000 G3 FC/iSCSI Dual Combo Controller SFF Array, P2000 G3 FC/iSCSI Dual Combo Controller SFF Array System, P2000 G3 FC/iSCSI Dual Combo Controller SFF Bundle, P2000 G3 FC/iSCSI Dual Combo Controller SFF Modular Smart Array System, P2000 G3 iSCSI Dual Controller LFF Array System, P2000 G3 iSCSI Dual Controller SFF Array, P2000 G3 iSCSI Dual Controller SFF Array System, P2000 G3 iSCSI Dual Controller SFF Bundle, P2000 G3 iSCSI Dual Controller SFF MDL Bundle, P2000 G3 SAS Dual Controller LFF Array System, P2000 G3 SAS Dual Controller SFF Array, P2000 G3 SAS Dual Controller SFF Array System, P2000 G3 SAS Dual Controller SFF Bundle
HP StorageWorks Modular Smart Array P2000 G3 10GbE iSCSI MSA Dual Controller SFF Array, P2000 G3 FC Dual Controller, P2000 G3 FC/iSCSI Dual Controller, P2000 G3 iSCSI Dual Controller, P2000 G3 iSCSI MSA Dual Controller LFF Array, P2000 G3 iSCSI MSA Dual Controller SFF Array, P2000 G3 SAS Dual Controller

Compatible With

Available Compatible Products

DescriptionMfg Part #StockPrice 
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C8R17A No $23,983.97 Buy Now
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