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HP Electronic HP Care Pack 4-hour 24x7 Hardware Exchange plus 24x7 Software Support

Mfg Part #: HS769E


HP Electronic HP Care Pack 4-hour 24x7 Hardware Exchange plus 24x7 Software Support

Ordering Information
MSRP$6,485.00
Our Price$5,080.87
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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A reliable, fast hardware exchange service that is a cost-efficient and convenient alternative to onsite repair! HP Hardware Support Exchange Service is a cost-efficient and convenient alternative to onsite repair, especially for products that do not contain customer data or in cases where customers may easily restore their data from backup files. HP Exchange Service provides a replacement product. The replacement product is shipped free of freight charges via premium airfreight carrier or courier to your location.

Remote problem diagnosis and support
When experiencing a hardware problem, the customer must first place a call to a designated HP support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution.

Hardware exchange
If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the failed hardware parts with a hardware part that is new or equivalent to new in performance, but may have minor cosmetics defects. The replaced hardware part becomes the property of HP. The replacement unit is shipped via a carrier or courier to the customer's location free of freight charges. The customer's requested ship-to location must not require HP to ship replacement product through international customs.

Response times
The response time specifies the time that begins when the initial service request is received and logged with HP and ends when the replacement unit arrives at the customer's site, if this time falls within the specified coverage window.

Coverage window
The coverage window specifies the time during which replacement products are delivered and remote diagnosis and support services are available. Service requests received outside this window will be logged the next day for which there exists a coverage window.


Product Highlights
  • The convenience of door-to-door service
  • A lower-cost alternative to onsite support
  • Fast and flexible response times
  • Remote problem diagnosis and technical telephone support
  • Flexible coverage hours
  • Access to electronic support information and services

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #HS769E
Cost Central Item #11374650
Product DescriptionElectronic HP Care Pack 4-hour 24x7 Hardware Exchange plus 24x7 Software Support - Extended service agreement - replacement - 5 years - shipment - 24x7 - response time: 4 h - for HP 8206 zl Switch, 8206-44G-PoE+/2XG-SFP+ v2 zl Switch
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period5 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Designed ForHP 8206 zl Switch, 8206-44G-PoE+/2XG-SFP+ v2 zl Switch

Extended Specifications

General
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period5 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - replacement - 5 years - shipment - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
New releases update - 5 years
Compatibility Information
Designed ForHP 8206 zl Switch, 8206-44G-PoE+/2XG-SFP+ v2 zl Switch

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP E8206 zl SwitchHP E8206 zl Switch
Switch - L4 - managed - rack-mountable - PoE - with HP E8200 zl Switch Premium License
J9640A No $5,123.36 Buy Now
HP E8206-44G-PoE+/2XG-SFP+ v2 zl SwitchHP E8206-44G-PoE+/2XG-SFP+ v2 zl Switch
Switch - L4 - managed - 44 x 10/100/1000 + 2 x 10 Gigabit SFP+ - rack-mountable - PoE - with HP E8200 zl Switch Premium License
J9638A#ABA No $7,685.36 Buy Now

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