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HP Electronic HP Care Pack 4-hour 24x7 Proactive Care Service

Mfg Part #: U2P96E


HP Electronic HP Care Pack 4-hour 24x7 Proactive Care Service

Ordering Information
MSRP$1,616.00
Our Price$1,289.57
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment.

This flexible HP Care Pack service covers desktops, workstations, servers, storage systems, and network equipment.

Remote problem diagnosis and support
HP services uses electronic remote support tools to isolate your problem and facilitate resolution.

4-hour onsite response
For issues that cannot be resolved remotely, an authorized HP services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary.

Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.


Product Highlights
  • Extend your hardware warranty coverage with prompt, anytime service for key systems and devices
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #U2P96E
Cost Central Item #11809539
Product DescriptionElectronic HP Care Pack 4-hour 24x7 Proactive Care Service - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - 4 h - for HP A-MSR20-10, A-MSR20-11, A-MSR20-12 T1, A-MSR20-15, A-MSR20-20, A-MSR20-40, MSR20
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Designed ForHP A-MSR20-10, A-MSR20-11, A-MSR20-12, A-MSR20-12 T1, A-MSR20-12 W, A-MSR20-13, A-MSR20-13 W, A-MSR20-15, A-MSR20-15 A, A-MSR20-15 AW, A-MSR20-15 I, A-MSR20-15 IW, A-MSR20-20, A-MSR20-21, A-MSR20-40, MSR20-12-T-W, MSR20-13-W

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
New releases update - 3 years
Product info support - web knowledge base access - 3 years
Compatibility Information
Designed ForHP A-MSR20-10, A-MSR20-11, A-MSR20-12, A-MSR20-12 T1, A-MSR20-12 W, A-MSR20-13, A-MSR20-13 W, A-MSR20-15, A-MSR20-15 A, A-MSR20-15 AW, A-MSR20-15 I, A-MSR20-15 IW, A-MSR20-20, A-MSR20-21, A-MSR20-40, MSR20-12-T-W, MSR20-13-W

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP A-MSR20-10HP A-MSR20-10
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