Home > Service and Support > Networking > HP Networking > HP Electronic HP Care Pack 4-hour 24x7 Proactive Care Service with Comprehensive Defective Material Retention

HP Electronic HP Care Pack 4-hour 24x7 Proactive Care Service with Comprehensive Defective Material Retention

Mfg Part #: U9W39E


HP Electronic HP Care Pack 4-hour 24x7 Proactive Care Service with Comprehensive Defective Material Retention

Ordering Information
MSRP$1,390.00
Our Price$1,109.22
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment.

This flexible HP Care Pack service covers desktops, workstations, servers, storage systems, and network equipment.

Remote problem diagnosis and support
HP services uses electronic remote support tools to isolate your problem and facilitate resolution.

4-hour onsite response
For issues that cannot be resolved remotely, an authorized HP services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary.

Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Defective media retention service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.


Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #U9W39E
Cost Central Item #11987615
Product DescriptionElectronic HP Care Pack 4-hour 24x7 Proactive Care Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - 4 h - for HP 5120-16, 5120-24, 5120-48, A5120-24, A5120-48
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Designed ForHP 5120-16G, 5120-24G, 5120-24G-PoE+, 5120-48G, 5120-48G-PoE+, A5120-24G-PoE, A5120-48G, A5120-48G-PoE

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
New releases update - 3 years
Product info support - web knowledge base access - 3 years
Comprehensive defective material retention - 3 years
Compatibility Information
Designed ForHP 5120-16G SI Switch, 5120-24G EI Switch, 5120-24G EI Switch with 2 Interface Slots, 5120-24G SI Switch, 5120-24G-PoE+ EI Switch with 2 Interface Slots, 5120-24G-PoE+ SI Switch, 5120-48G EI Switch, 5120-48G EI Switch with 2 Interface Slots, 5120-48G EI TAA-compliant Switch with 2 Interface Slots, 5120-48G SI Switch, 5120-48G-PoE+ EI Switch with 2 Interface Slots, A5120-24G-PoE EI Switch, A5120-48G EI Switch with 2 Interface Slots, A5120-48G-PoE EI Switch

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP A5120-24G SI SwitchHP A5120-24G SI Switch
Switch - L4 - managed - 24 x 10/100/1000 + 4 x SFP - rack-mountable
JE074A#ABA No $1,049.78 Buy Now
HP 5120-48G-PoE+ EI Switch with 2 Interface SlotsHP 5120-48G-PoE+ EI Switch with 2 Interface Slots
Switch - managed - 48 x 10/100/1000 (PoE+) + 4 x shared Gigabit SFP - rack-mountable - PoE+
JG237A#ABA No $2,484.50 Buy Now
HP 5120-24G EI SwitchHP 5120-24G EI Switch
Switch - L4 - managed - 24 x 10/100/1000 + 4 x shared SFP - rack-mountable
JE066A#ABA No $863.39 Buy Now
HP 5120-48G SI SwitchHP 5120-48G SI Switch
Switch - L4 - managed - 48 x 10/100/1000 + 4 x SFP - rack-mountable
JE072A#ABA No $1,984.91 Buy Now
HP A5120-16G SI SwitchHP A5120-16G SI Switch
Switch - L4 - managed - 16 x 10/100/1000 + 4 x SFP - rack-mountable
JE073A#ABA No $697.50 Buy Now
HP 5120-48G EI SwitchHP 5120-48G EI Switch
Switch - L4 - managed - 48 x 10/100/1000 + 4 x SFP - rack-mountable
JE067A#ABA No $1,703.09 Buy Now
HP 5120-24G EI Switch with 2 Interface SlotsHP 5120-24G EI Switch with 2 Interface Slots
Switch - managed - 24 x 10/100/1000 + 4 x shared Gigabit SFP - rack-mountable
JE068A#ABA No $1,055.54 Buy Now
HP 5120-48G EI Switch with 2 Interface SlotsHP 5120-48G EI Switch with 2 Interface Slots
Switch - L3 - managed - 48 x 10/100/1000 + 4 x shared SFP - rack-mountable
JE069A#ABA No $1,856.17 Buy Now
HP 5120-24G-PoE+ SI SwitchHP 5120-24G-PoE+ SI Switch
Switch - L4 - managed - 24 x 10/100/1000 + 4 x Gigabit SFP - rack-mountable - PoE
JG091A#ABA No $1,182.36 Buy Now
HP 5120-24G-PoE+ SI SwitchHP 5120-24G-PoE+ SI Switch
Switch - L4 - managed - 24 x 10/100/1000 + 4 x SFP - rack-mountable - PoE
JG092A#ABA No $970.36 Buy Now
HP 5120-24G-PoE+ EI Switch with 2 Interface SlotsHP 5120-24G-PoE+ EI Switch with 2 Interface Slots
Switch - managed - 24 x 10/100/1000 (PoE+) + 4 x shared Gigabit SFP - rack-mountable - PoE+
JG236A#ABA No $1,407.82 Buy Now
HP 5120-48G EI TAA-compliant Switch with 2 Interface SlotsHP 5120-48G EI TAA-compliant Switch with 2 Interface Slots
Switch - managed - 48 x 10/100/1000 + 4 x shared SFP - rack-mountable
JG246A#ABA No $2,631.81 Buy Now

Customer Care
Help Desk
Web Site Features
Company Information

Total time: 0.1155 seconds