Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment.
This flexible HP Care Pack service covers desktops, workstations, servers, storage systems, and network equipment.
Remote problem diagnosis and support
HP services uses electronic remote support tools to isolate your problem and facilitate resolution.
4-hour onsite response
For issues that cannot be resolved remotely, an authorized HP services representative arrives at your site within 4 hours after your call has been logged. Service is available around-the-clock every day, including all holidays. HP services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary.
Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Defective media retention service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.