HP Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support with Defective Media Retention Post Warranty
Mfg Part #: HS327PE
This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair activities.
Remote problem diagnosis and support
HP services uses electronic remote support tools to isolate your problem and facilitate resolution.
Onsite hardware support
For critical issues that cannot be resolved remotely, an HP customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary.
6-hour repair-time commitment
HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP response center; available up to 50 miles (80km) from a primary HP support office.
Upfront server auditProduct Highlights
After you purchase and register your HP Care Pack, HP services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems.
- Be confident of efficient hardware repair within a specified timeframe
- Boost productivity via increased hardware system uptime
- Enjoy consistent hardware support levels
- Enhance IT resource planning and IT staff efficiency
Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.