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HP Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support with Defective Media Retention Post Warranty

Mfg Part #: UY079PE


HP Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support with Defective Media Retention Post Warranty

Ordering Information
MSRP$1,618.00
Our Price$1,291.16
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received.

When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair activities.

Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

Onsite hardware support
For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

6-hour repair-time commitment
HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center; available up to 50 miles (80km) from a primary HP support office.

Upfront server audit
After you purchase and register your HP Care Pack, HP Services collects key system configuration information and inventories covered equipment to streamline troubleshooting and repair of any future server hardware problems.

Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Optional Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.


Product Highlights
  • Be confident of efficient hardware repair within a specified timeframe
  • Boost productivity via increased hardware system uptime
  • Enjoy consistent hardware support levels across your MPE, HP-UX, Windows NT, NetWare, or mixed environment
  • Obtain easy-to-buy, easy-to-use extended warranty services
  • Enhance IT resource planning and IT staff efficiency

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #UY079PE
Cost Central Item #11197196
Product DescriptionElectronic HP Care Pack 6-Hour Call-To-Repair Hardware Support with Defective Media Retention Post Warranty - Extended service agreement - parts and labor - 2 years - on-site - 24x7 - 6 hours (repair) - for HP P2000; Modular Smart Array 2040, P2000; StorageWorks Modular Smart Array 2000, P2000
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period2 years
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Designed ForHP P2000 Dual I/O DC-power Drive Enclosure, P2000 Dual I/O SFF Drive Enclosure; Modular Smart Array 2040 LFF Disk Enclosure, P2000 Dual I/O LFF Drive Enclosure; StorageWorks Modular Smart Array 2000 Dual I/O, 2000 Single I/O, P2000 Dual I/O LFF Drive Enclosure, P2000 Dual I/O SFF Drive Enclosure

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period2 years
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 2 years - on-site - repair time: 6 hours (distance from customer site - 50 miles ) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labor - 2 years - on-site - repair time: 8 hours (distance from customer site - 100 miles ) - availability: 24 hours a day / Monday-Sunday
Defective media retention - 2 years
Compatibility Information
Designed ForHP P2000 Dual I/O DC-power Drive Enclosure, P2000 Dual I/O SFF Drive Enclosure
HP Modular Smart Array 2040 LFF Disk Enclosure, P2000 Dual I/O LFF Drive Enclosure
HP StorageWorks Modular Smart Array 2000 Dual I/O, 2000 Single I/O, P2000 Dual I/O LFF Drive Enclosure, P2000 Dual I/O SFF Drive Enclosure

Compatible With

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP Modular Smart Array 2040 LFF Disk EnclosureHP Modular Smart Array 2040 LFF Disk Enclosure
Storage enclosure - 12 bays ( SAS-2 ) - rack-mountable - 2U
C8R18A No $2,948.10 Buy Now

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