This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received.
The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk.
HP CARE PACK 6-HOUR CALL-TO-REPAIR FEATURES:
Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Onsite hardware support
For critical issues that cannot be resolved remotely, an HP-certified customer engineer is sent to your site to return your covered hardware to operational condition, repairing or replacing components or entire units as necessary.
DEFECTIVE MEDIA RETENTION POST WARRANTY FEATURES:
Security and control
Your data will never leave your control, greatly reducing the risk that it will ever be compromised.
Defective media retention will allow you to meet the requirements of current data privacy regulations
Proper control and disposition of sensitive data can mitigate the risk of expensive regulatory or civil liability.
This service will simplify activities related to keeping your malfunctioning drive.
Cost effectiveProduct Highlights
Get years of support for less than the average price of a new drive.
- Be confident of system restoration within the shortest possible timeframe
- Boost productivity via increased hardware system uptime
- Obtain easy-to-buy, easy-to-use extended warranty services
- Enhance IT resource planning and IT staff efficiency