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HP Electronic HP Care Pack Call-To-Repair Plus Service

Mfg Part #: U0J39E


HP Electronic HP Care Pack Call-To-Repair Plus Service
Ordering Information
MSRP$9,198.00
Our Price$7,340.00
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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HP Call-to-Repair Plus Service provides comprehensive hardware and software services that help you increase the availability of your IT infrastructure. HP support specialists work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. HP Call-to-Repair Plus provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within six hours of the initial service request timeframe.

In addition, this service provides electronic access to related product and support information so that any member of your IT staff can locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

HP Call-to-Repair Plus Service provides the flexibility to choose call-to-repair hardware support, with or without defective media retention, to address your specific service needs.


Product Highlights
  • Helps improve or maintain system uptime
  • Makes repair times more predictable
  • Helps you plan IT resources more effectively
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Call-to-repair time commitment
  • Work to completion
  • Enhanced parts inventory management
  • Coverage window
  • Escalation management
  • Access to electronic support information and services

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #U0J39E
Cost Central Item #11879103
Product DescriptionElectronic HP Care Pack Call-To-Repair Plus Service - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - 6 hours (repair) - for HP P4900 G2 6.4TB SSD Storage System
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Repair Time6 hours ( committed time )
Service Availability24 hours a day / 7 days a week
Designed ForHP P4900 G2 6.4TB SSD Storage System

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Repair Time6 hours ( committed time )
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours (distance from customer site - 50 miles ) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labor - 3 years - on-site - repair time: 8 hours (distance from customer site - 100 miles ) - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
New releases update - 3 years
Technical support - web knowledge base access - 3 years
Technical support - phone consulting - 3 years
Compatibility Information
Designed ForHP P4900 G2 6.4TB SSD Storage System

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