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HP Electronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support

Mfg Part #: HS610E


HP Electronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support

Ordering Information
MSRP$177.00
Our Price$141.25
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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A reliable, fast hardware exchange service that is a cost-efficient and convenient alternative to onsite repair! HP Hardware Support Exchange Service is a cost-efficient and convenient alternative to onsite repair, especially for products that do not contain customer data or in cases where customers may easily restore their data from backup files. HP Exchange Service provides a replacement product. The replacement product is shipped free of freight charges via premium airfreight carrier or courier to your location.

Remote problem diagnosis and support
When experiencing a hardware problem, the customer must first place a call to a designated HP support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution.

Hardware exchange
If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the failed hardware parts with a hardware part that is new or equivalent to new in performance, but may have minor cosmetics defects. The replaced hardware part becomes the property of HP. The replacement unit is shipped via a carrier or courier to the customer's location free of freight charges. The customer's requested ship-to location must not require HP to ship replacement product through international customs.

Response times
The response time specifies the time that begins when the initial service request is received and logged with HP and ends when the replacement unit arrives at the customer's site, if this time falls within the specified coverage window.

Coverage window
The coverage window specifies the time during which replacement products are delivered and remote diagnosis and support services are available. Service requests received outside this window will be logged the next day for which there exists a coverage window.


Product Highlights
  • The convenience of door-to-door service
  • A lower-cost alternative to onsite support
  • Fast and flexible response times
  • Remote problem diagnosis and technical telephone support
  • Flexible coverage hours
  • Access to electronic support information and services

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #HS610E
Cost Central Item #11374560
Product DescriptionElectronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support - Extended service agreement - replacement - 1 year - shipment - 9x5 - response time: NBD - for HP 2810-24G, 3500-24, 3500-24G-PoE, 3500-24G-PoE+, 3500-24-PoE, 6200-24G-mGBIC
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period1 year
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Designed ForHP 2810-24G Switch, 3500-24 Switch, 3500-24G-PoE yl Switch, 3500-24G-PoE+ yl Switch, 3500-24-PoE Switch, 6200-24G-mGBIC yl Switch

Extended Specifications

General
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period1 year
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Details
Service & Support DetailsExtended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 1 year
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Product info support - web knowledge base access - 1 year
Compatibility Information
Designed ForHP 2810-24G Switch, 3500-24 Switch, 3500-24G-PoE yl Switch, 3500-24G-PoE+ yl Switch, 3500-24-PoE Switch, 6200-24G-mGBIC yl Switch

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP 2920-24G SwitchHP 2920-24G Switch
Switch - managed - 20 x 10/100/1000 + 4 x combo Gigabit SFP - rack-mountable
J9726A#ABA No $1,072.85 Buy Now
HP E3500-24 SwitchHP E3500-24 Switch
Switch - managed - 20 x 10/100 + 4 x combo Gigabit SFP - rack-mountable
J9470A#ABA No $1,568.58 Buy Now
HP 2920-24G-POE+ SwitchHP 2920-24G-POE+ Switch
Switch - L3 - managed - 20 x 10/100/1000 + 4 x combo Gigabit SFP - rack-mountable - PoE+
J9727A#ABA No $1,523.21 Buy Now
HP E3500-24G-PoE yl SwitchHP E3500-24G-PoE yl Switch
Switch - managed - 24 x 10/100/1000 (PoE) + 4 x shared SFP - rack-mountable - PoE
J8692A#ABA No $2,561.36 Buy Now
HP E6200-24G-mGBIC yl SwitchHP E6200-24G-mGBIC yl Switch
Switch - L3 - managed - 24 x SFP - rack-mountable
J8992A#ABA No $4,803.11 Buy Now
HP E2910-24G al SwitchHP E2910-24G al Switch
Switch - managed - 24 x 10/100/1000 + 4 x shared SFP - rack-mountable
J9145A#ABA No $1,296.79 Buy Now
HP E2910-24G-PoE+ al SwitchHP E2910-24G-PoE+ al Switch
Switch - managed - 24 x 10/100/1000 (PoE) + 4 x shared SFP - rack-mountable - PoE
J9146A#ABA No $1,634.01 Buy Now
HP 3500-24G-PoE+ yl SwitchHP 3500-24G-PoE+ yl Switch
Switch - managed - 24 x 10/100/1000 (PoE) + 4 x shared SFP - rack-mountable - PoE
J9310A#ABA No $2,497.31 Buy Now

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