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HP Electronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support

Mfg Part #: HS688E


HP Electronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support

Ordering Information
MSRP$741.00
Our Price$591.32
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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A reliable, fast hardware exchange service that is a cost-efficient and convenient alternative to onsite repair! HP Hardware Support Exchange Service is a cost-efficient and convenient alternative to onsite repair, especially for products that do not contain customer data or in cases where customers may easily restore their data from backup files. HP Exchange Service provides a replacement product. The replacement product is shipped free of freight charges via premium airfreight carrier or courier to your location.

Remote problem diagnosis and support
When experiencing a hardware problem, the customer must first place a call to a designated HP support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution.

Hardware exchange
If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the failed hardware parts with a hardware part that is new or equivalent to new in performance, but may have minor cosmetics defects. The replaced hardware part becomes the property of HP. The replacement unit is shipped via a carrier or courier to the customer's location free of freight charges. The customer's requested ship-to location must not require HP to ship replacement product through international customs.

Response times
The response time specifies the time that begins when the initial service request is received and logged with HP and ends when the replacement unit arrives at the customer's site, if this time falls within the specified coverage window.

Coverage window
The coverage window specifies the time during which replacement products are delivered and remote diagnosis and support services are available. Service requests received outside this window will be logged the next day for which there exists a coverage window.


Product Highlights
  • The convenience of door-to-door service
  • A lower-cost alternative to onsite support
  • Fast and flexible response times
  • Remote problem diagnosis and technical telephone support
  • Flexible coverage hours
  • Access to electronic support information and services

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #HS688E
Cost Central Item #11392247
Product DescriptionElectronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support - Extended service agreement - replacement - 5 years - shipment - 9x5 - response time: NBD - for HP 5120-16, 5120-24, 5120-48, A5120-48
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period5 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Designed ForHP 5120-16G, 5120-24G, 5120-24G-PoE, 5120-24G-PoE+, 5120-48G, 5120-48G-PoE, 5120-48G-PoE+, A5120-48G

Extended Specifications

General
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period5 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Details
Service & Support DetailsExtended service agreement - replacement - 5 years - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 5 years
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
New releases update - 5 years
Product info support - web knowledge base access - 5 years
Compatibility Information
Designed ForHP 5120-16G SI Switch, 5120-24G EI Switch, 5120-24G EI Switch with 2 Interface Slots, 5120-24G SI Switch, 5120-24G-PoE EI Switch, 5120-24G-PoE+ EI Switch with 2 Interface Slots, 5120-24G-PoE+ SI Switch, 5120-48G EI Switch, 5120-48G EI Switch with 2 Interface Slots, 5120-48G EI TAA-compliant Switch with 2 Interface Slots, 5120-48G SI Switch, 5120-48G-PoE EI Switch, 5120-48G-PoE+ EI Switch with 2 Interface Slots, A5120-48G EI Switch with 2 Interface Slots

Compatible With

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP 5120-48G-PoE+ EI Switch with 2 Interface SlotsHP 5120-48G-PoE+ EI Switch with 2 Interface Slots
Switch - managed - 48 x 10/100/1000 (PoE+) + 4 x shared Gigabit SFP - rack-mountable - PoE+
JG237A#ABA No $2,484.50 Buy Now
HP A5120-24G SI SwitchHP A5120-24G SI Switch
Switch - L4 - managed - 24 x 10/100/1000 + 4 x SFP - rack-mountable
JE074A#ABA No $1,049.78 Buy Now
HP 5120-24G EI SwitchHP 5120-24G EI Switch
Switch - L4 - managed - 24 x 10/100/1000 + 4 x shared SFP - rack-mountable
JE066A#ABA No $863.39 Buy Now
HP 5120-24G EI Switch with 2 Interface SlotsHP 5120-24G EI Switch with 2 Interface Slots
Switch - managed - 24 x 10/100/1000 + 4 x shared Gigabit SFP - rack-mountable
JE068A#ABA No $1,055.54 Buy Now
HP 5120-48G EI Switch with 2 Interface SlotsHP 5120-48G EI Switch with 2 Interface Slots
Switch - L3 - managed - 48 x 10/100/1000 + 4 x shared SFP - rack-mountable
JE069A#ABA No $1,856.17 Buy Now
HP 5120-48G SI SwitchHP 5120-48G SI Switch
Switch - L4 - managed - 48 x 10/100/1000 + 4 x SFP - rack-mountable
JE072A#ABA No $1,984.91 Buy Now
HP A5120-16G SI SwitchHP A5120-16G SI Switch
Switch - L4 - managed - 16 x 10/100/1000 + 4 x SFP - rack-mountable
JE073A#ABA No $697.50 Buy Now
HP 5120-48G EI SwitchHP 5120-48G EI Switch
Switch - L4 - managed - 48 x 10/100/1000 + 4 x SFP - rack-mountable
JE067A#ABA No $1,703.09 Buy Now
HP 5120-24G-PoE+ SI SwitchHP 5120-24G-PoE+ SI Switch
Switch - L4 - managed - 24 x 10/100/1000 + 4 x Gigabit SFP - rack-mountable - PoE
JG091A#ABA No $1,182.36 Buy Now
HP 5120-24G-PoE+ SI SwitchHP 5120-24G-PoE+ SI Switch
Switch - L4 - managed - 24 x 10/100/1000 + 4 x SFP - rack-mountable - PoE
JG092A#ABA No $970.36 Buy Now
HP 5120-24G-PoE+ EI Switch with 2 Interface SlotsHP 5120-24G-PoE+ EI Switch with 2 Interface Slots
Switch - managed - 24 x 10/100/1000 (PoE+) + 4 x shared Gigabit SFP - rack-mountable - PoE+
JG236A#ABA No $1,407.82 Buy Now
HP 5120-48G EI TAA-compliant Switch with 2 Interface SlotsHP 5120-48G EI TAA-compliant Switch with 2 Interface Slots
Switch - managed - 48 x 10/100/1000 + 4 x shared SFP - rack-mountable
JG246A#ABA No $2,631.81 Buy Now

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