Home > Service and Support > Networking > HP Networking > HP Electronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support

HP Electronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support

Mfg Part #: HV120E


HP Electronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support

Ordering Information
MSRP$202.00
Our Price$161.20
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

A reliable, fast hardware exchange service that is a cost-efficient and convenient alternative to onsite repair! HP Hardware Support Exchange Service is a cost-efficient and convenient alternative to onsite repair, especially for products that do not contain customer data or in cases where customers may easily restore their data from backup files. HP Exchange Service provides a replacement product. The replacement product is shipped free of freight charges via premium airfreight carrier or courier to your location.

Remote problem diagnosis and support
When experiencing a hardware problem, the customer must first place a call to a designated HP support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution.

Hardware exchange
If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the failed hardware parts with a hardware part that is new or equivalent to new in performance, but may have minor cosmetics defects. The replaced hardware part becomes the property of HP. The replacement unit is shipped via a carrier or courier to the customer's location free of freight charges. The customer's requested ship-to location must not require HP to ship replacement product through international customs.

Response times
The response time specifies the time that begins when the initial service request is received and logged with HP and ends when the replacement unit arrives at the customer's site, if this time falls within the specified coverage window.

Coverage window
The coverage window specifies the time during which replacement products are delivered and remote diagnosis and support services are available. Service requests received outside this window will be logged the next day for which there exists a coverage window.


Product Highlights
  • The convenience of door-to-door service
  • A lower-cost alternative to onsite support
  • Fast and flexible response times
  • Remote problem diagnosis and technical telephone support
  • Flexible coverage hours
  • Access to electronic support information and services

Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #HV120E
Cost Central Item #11839593
Product DescriptionElectronic HP Care Pack Next Business Day Hardware Exchange plus 24x7 Software Support - Extended service agreement - replacement - 3 years - shipment - 9x5 - response time: NBD - for HP MSM460, MSM466
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period3 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Designed ForHP MSM460 Dual Radio 802.11n Access Point (AM), MSM460 Dual Radio 802.11n AP (IL), MSM460 Dual Radio 802.11n AP (WW), MSM466 Dual Radio 802.11n Access Point (AM), MSM466 Dual Radio 802.11n Access Point (IL), MSM466 Dual Radio 802.11n AP (AJ), MSM466 Dual Radio 802.11n AP (WW)

Extended Specifications

General
TypeExtended service agreement
Service IncludedReplacement
LocationShipment
Full Contract Period3 years
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Details
Service & Support DetailsExtended service agreement - replacement - 3 years - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 3 years
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years
Product info support - web knowledge base access - 3 years
Compatibility Information
Designed ForHP MSM460 Dual Radio 802.11n Access Point (AM), MSM460 Dual Radio 802.11n AP (IL), MSM460 Dual Radio 802.11n AP (WW), MSM466 Dual Radio 802.11n Access Point (AM), MSM466 Dual Radio 802.11n Access Point (IL), MSM466 Dual Radio 802.11n AP (AJ), MSM466 Dual Radio 802.11n AP (WW)

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP E-MSM460 Dual Radio 802.11n AP (AM)HP E-MSM460 Dual Radio 802.11n AP (AM)
Wireless access point - 802.11 a/b/g/n
J9590A No $482.31 Buy Now
HP MSM466 Dual Radio 802.11n Access Point (IL)HP MSM466 Dual Radio 802.11n Access Point (IL)
Wireless access point - 802.11 a/b/g/n
J9619A No $639.86 Buy Now
HP MSM466 Dual Radio 802.11n Access Point (AM)HP MSM466 Dual Radio 802.11n Access Point (AM)
Wireless access point - 802.11 a/b/g/n
J9621A No $482.31 Buy Now
HP MSM466 Dual Radio 802.11n AP (WW)HP MSM466 Dual Radio 802.11n AP (WW)
Wireless access point - 802.11 a/b/g/n
J9622A No $692.31 Buy Now
HP - Wireless access pointHP - Wireless access point J9655A No $726.96 Buy Now

Customer Care
Help Desk
Web Site Features
Company Information

Total time: 0.0687 seconds