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HP Electronic HP Care Pack Support Plus 24 with Comprehensive Defective Material Retention Post Warranty

Mfg Part #: U5Q86PE


HP Electronic HP Care Pack Support Plus 24 with Comprehensive Defective Material Retention Post Warranty

Ordering Information
MSRP$2,488.00
Our Price$1,985.42
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 12:48am 4/1/2014
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HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HP products and selected multivendor hardware and software.

In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.

Telephone software support
An HP Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.

4-hour response onsite hardware support
For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials.

24 x 7 x 365 coverage
Onsite and remote services are available around the clock, including all holidays.

Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors.

Software updates and licensing
Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates.

Electronic support
Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.


Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #U5Q86PE
Cost Central Item #11983719
Product DescriptionElectronic HP Care Pack Support Plus 24 with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - 4 h - for HP P4300 G2; LeftHand P4300 G2; StorageWorks P4300 G2
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Designed ForHP P4300 G2; LeftHand P4300 G2; StorageWorks P4300 G2

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsProduct info support - web knowledge base access - 1 year
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Comprehensive defective material retention - 1 year
Compatibility Information
Designed ForHP P4300 G2 MDL SAS SAN Bundle, P4300 G2 SAS SAN Bundle
HP LeftHand P4300 G2 MDL SAS Starter SAN Solution, P4300 G2 SAS Starter SAN Solution
HP StorageWorks P4300 G2 MDL SAS SAN Bundle, P4300 G2 MDL SAS Starter SAN Solution, P4300 G2 MDL SAS Storage System, P4300 G2 SAS SAN Bundle, P4300 G2 SAS Starter SAN Solution

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