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HP Electronic HP Care Pack Support Plus with Comprehensive Defective Material Retention Post Warranty

Mfg Part #: U5Q65PE


HP Electronic HP Care Pack Support Plus with Comprehensive Defective Material Retention Post Warranty

Ordering Information
MSRP$1,276.00
Our Price$1,018.25
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

HP Support Plus Service is a comprehensive hardware and software service that enables you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help you resolve hardware and software problems on your HP and selected third-party products.

In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

Onsite hardware support
For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP-authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them.

Work to completion
Once an HP-authorized representative arrives at the customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available. Work to completion may not apply to onsite support provided for desktop, mobile, printing and consumer products.

Software technical support
Once a software problem is logged, an HP Response Center engineer will respond to the call within two hours. Calls received and answered outside this service coverage window will be logged the next day for which the customer has a service coverage window. HP provides corrective support to resolve identifiable and customer-reproducible software product problems. HP also provides support to help the customer identify problems that are difficult to reproduce. The customer receives assistance in troubleshooting problems and resolving configuration parameters.

Escalation management
HP has established formal escalation procedures to facilitate the resolution of complex problems. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

Onsite response time for hardware support
Onsite response time specifies the period of time that begins when the initial service request is received and logged with the HP Response Center and ends when the HP-authorized representative arrives at the customer's site, if this time falls within the specified coverage window. Support Plus has a 4 hour onsite response time. An HP-authorized representative will arrive at the customer's site to begin hardware maintenance service within four hours after the service request is logged, if this time falls within the contracted coverage window.

Software product and documentation updates
As HP releases updates to HP software, the latest revisions of the software and reference manuals are made available to the customer's system manager or designee. For selected third-party software, HP will provide software updates as such updates are made available from the third party, or HP may provide instructions on how to obtain any software updates directly from the third party. For certain software products, the customer may be able to select from a choice of media types.

Remote problem diagnosis and support
Once the customer has placed a service request with HP, HP will work with the customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy and resolve the problem with the customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution.

Access to electronic support information and services
As part of this service, HP provides access to certain commercially available electronic and web-based tools. The customer has access to certain capabilities made available to registered users such as downloading select HP software and firmware patches; subscribing to hardware related proactive service notifications; and participating in support forums for solving problems and sharing best practices with other registered users.


Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerHP
Manufacturer Part #U5Q65PE
Cost Central Item #11986393
Product DescriptionElectronic HP Care Pack Support Plus with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labor - 1 year - on-site - 13x5 - 4 h - for HP P2000, P2000 G3; Modular Smart Array 2040, P2000, P2000 2.5-in, P2000 3.5-in, P2000 G3
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability13 hours a day / 5 days a week
Designed ForHP P2000, P2000 G3; Modular Smart Array 2040, P2000, P2000 2.5-in, P2000 3.5-in, P2000 G3; StorageWorks Modular Smart Array P2000, P2000 2.5-in, P2000 3.5-in, P2000 G3

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability13 hours a day / 5 days a week
Details
Service & Support DetailsProduct info support - web knowledge base access - 1 year
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 13 hours a day / Monday-Friday
New releases update - 1 year
Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 13 hours a day / Monday-Friday
Comprehensive defective material retention - 1 year
Compatibility Information
Designed ForHP P2000 DC-power SFF Chassis, P2000 G3, P2000 G3 FC Dual Controller, P2000 G3 FC/iSCSI Dual Controller, P2000 G3 iSCSI Dual Controller, P2000 G3 iSCSI MSA Dual Controller SFF Array
HP Modular Smart Array 2040 LFF Chassis, 2040 LFF DC-power Chassis, 2040 SAN Dual Controller LFF Storage, 2040 SAN Dual Controller SFF Bundle, 2040 SAN Dual Controller SFF Storage, 2040 SAS Controller, 2040 SAS Dual Controller LFF Storage, 2040 SAS Dual Controller SFF Bundle, 2040 SAS Dual Controller SFF Storage, 2040 SFF Chassis, 2040 SFF DC-power Chassis, P2000 2.5-in Drive Bay Chassis, P2000 3.5-in Drive Bay Chassis, P2000 DC-power LFF Chassis, P2000 G3 10GbE iSCSI Dual Controller LFF Array System, P2000 G3 10GbE iSCSI Dual Controller SFF Array System, P2000 G3 FC Dual Controller LFF Modular Smart Array System, P2000 G3 FC Dual Controller SFF Array, P2000 G3 FC Dual Controller SFF Bundle, P2000 G3 FC Dual Controller SFF Modular Smart Array System, P2000 G3 FC/iSCSI Dual Combo Controller LFF Array System, P2000 G3 FC/iSCSI Dual Combo Controller SFF Array, P2000 G3 FC/iSCSI Dual Combo Controller SFF Array System, P2000 G3 FC/iSCSI Dual Combo Controller SFF Bundle, P2000 G3 FC/iSCSI Dual Combo Controller SFF Modular Smart Array System, P2000 G3 iSCSI Dual Controller LFF Array System, P2000 G3 iSCSI Dual Controller SFF Array, P2000 G3 iSCSI Dual Controller SFF Array System, P2000 G3 iSCSI Dual Controller SFF Bundle, P2000 G3 iSCSI Dual Controller SFF MDL Bundle, P2000 G3 SAS Dual Controller LFF Array System, P2000 G3 SAS Dual Controller SFF Array, P2000 G3 SAS Dual Controller SFF Array System, P2000 G3 SAS Dual Controller SFF Bundle
HP StorageWorks Modular Smart Array P2000 G3 10GbE iSCSI MSA Dual Controller SFF Array, P2000 G3 FC Dual Controller, P2000 G3 FC/iSCSI Dual Controller, P2000 G3 iSCSI Dual Controller, P2000 G3 iSCSI MSA Dual Controller LFF Array, P2000 G3 iSCSI MSA Dual Controller SFF Array, P2000 G3 SAS Dual Controller

Available Compatible Products

DescriptionMfg Part #StockPrice 
HP Modular Smart Array 2040 SAN Dual Controller LFF StorageHP Modular Smart Array 2040 SAN Dual Controller LFF Storage
Hard drive array - 12 bays ( SAS-2 ) - 8Gb Fibre Channel, 16Gb Fibre Channel (external) - rack-mountable - 2U
C8R14A No $8,987.49 Buy Now
HP Modular Smart Array 2040 SFF DC-power ChassisHP Modular Smart Array 2040 SFF DC-power Chassis
Storage enclosure - 24 bays ( SAS-2 ) - rack-mountable - 2U
C8R11A No $4,599.03 Buy Now
HP Modular Smart Array 2040 SAN Dual Controller SFF StorageHP Modular Smart Array 2040 SAN Dual Controller SFF Storage
Hard drive array - 24 bays ( SAS-2 ) - 8Gb Fibre Channel, 16Gb Fibre Channel (external) - rack-mountable - 2U
C8R15A No $9,324.41 Buy Now
HP Modular Smart Array P2000 G3 FC/iSCSI Dual Combo Controller SFF Modular Smart Array SystemHP Modular Smart Array P2000 G3 FC/iSCSI Dual Combo Controller SFF Modular Smart Array System
Hard drive array - 24 bays ( SATA-300 / SAS-2 ) - 0 x - iSCSI, 8Gb Fibre Channel (external) - rack-mountable - 2U
AW568B No $10,250.96 Buy Now
HP Modular Smart Array P2000 G3 SAS Dual Controller LFF Array SystemHP Modular Smart Array P2000 G3 SAS Dual Controller LFF Array System
Hard drive array - 12 bays ( SATA-300 / SAS-2 ) - 0 x - Serial Attached SCSI 2 (external) - rack-mountable - 2U
AW593B No $6,735.58 Buy Now
HP Modular Smart Array P2000 G3 SAS Dual Controller SFF Array SystemHP Modular Smart Array P2000 G3 SAS Dual Controller SFF Array System
Hard drive array - 14.4 TB - 24 bays ( SATA-300 / SAS-2 ) - 24 x 600 GB - Serial Attached SCSI 2 (external) - rack-mountable - 2U
BV909B No $17,739.12 Buy Now
HP P2000 G3 FC Dual ControllerHP P2000 G3 FC Dual Controller
Hard drive array - 3.6 TB - 24 bays ( SATA-300 / SAS-2 ) - 12 x 300 GB - 8Gb Fibre Channel (external) - rack-mountable - 2U
BV913B No $10,688.96 Buy Now
HP P2000 G3 FC Dual ControllerHP P2000 G3 FC Dual Controller
Hard drive array - 7.2 TB - 24 bays ( SATA-300 / SAS-2 ) - 12 x 600 GB - 8Gb Fibre Channel (external) - rack-mountable - 2U
BV914B No $13,274.87 Buy Now
HP Modular Smart Array 2040 LFF ChassisHP Modular Smart Array 2040 LFF Chassis
Storage enclosure - 12 bays ( SAS-2 ) - rack-mountable - 2U
C8R12A No $2,316.36 Buy Now
HP Modular Smart Array P2000 G3 FC Dual Controller SFF BundleHP Modular Smart Array P2000 G3 FC Dual Controller SFF Bundle
Hard drive array - 24 TB - 24 bays ( SATA-300 / SAS-2 ) - 24 x 1 TB - 8Gb Fibre Channel (external) - rack-mountable - 2U
QR521B No $18,091.21 Buy Now
HP Modular Smart Array P2000 G3 SAS Dual Controller SFF BundleHP Modular Smart Array P2000 G3 SAS Dual Controller SFF Bundle
Hard drive array - 10.8 TB - 24 bays ( SATA-300 / SAS-2 ) - 12 x 900 GB - 8Gb Fibre Channel (external) - rack-mountable - 2U
QR527B No $14,967.91 Buy Now
HP Modular Smart Array P2000 3.5-in Drive Bay ChassisHP Modular Smart Array P2000 3.5-in Drive Bay Chassis
Storage enclosure - 12 bays ( SATA-300 / SAS-2 ) - rack-mountable - 2U
AP838B No $2,316.36 Buy Now
HP Modular Smart Array P2000 2.5-in Drive Bay ChassisHP Modular Smart Array P2000 2.5-in Drive Bay Chassis
Storage enclosure - 24 bays ( SATA-300 / SAS-2 ) - rack-mountable - 2U
AP839B No $2,653.29 Buy Now
HP P2000 DC-power SFF ChassisHP P2000 DC-power SFF Chassis
Storage enclosure - 24 bays ( SATA-300 / SAS-2 ) - rack-mountable - 2U
AP841B No $4,599.03 Buy Now
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Hard drive array - 12 bays ( SATA-300 / SAS-2 ) - 0 x - 8Gb Fibre Channel (external) - rack-mountable - 2U
AP845B No $8,001.98 Buy Now
HP Modular Smart Array P2000 G3 FC Dual Controller SFF Modular Smart Array SystemHP Modular Smart Array P2000 G3 FC Dual Controller SFF Modular Smart Array System
Hard drive array - 24 bays ( SATA-300 / SAS-2 ) - 0 x - 8Gb Fibre Channel (external) - rack-mountable - 2U
AP846B No $7,814.04 Buy Now
HP Modular Smart Array P2000 G3 FC/iSCSI Dual Combo Controller LFF Array SystemHP Modular Smart Array P2000 G3 FC/iSCSI Dual Combo Controller LFF Array System
Hard drive array - 12 bays ( SATA-300 / SAS-2 ) - iSCSI, 8Gb Fibre Channel (external) - rack-mountable - 2U
AW567B No $9,930.88 Buy Now
HP Modular Smart Array P2000 G3 SAS Dual Controller SFF Array SystemHP Modular Smart Array P2000 G3 SAS Dual Controller SFF Array System
Hard drive array - 24 bays ( SATA-300 / SAS-2 ) - 0 x - Serial Attached SCSI 2 (external) - rack-mountable - 2U
AW594B No $7,032.63 Buy Now
HP Modular Smart Array P2000 G3 10GbE iSCSI Dual Controller LFF Array SystemHP Modular Smart Array P2000 G3 10GbE iSCSI Dual Controller LFF Array System
Hard drive array - 12 bays ( SATA-300 / SAS-2 ) - iSCSI (external) - rack-mountable - 2U
AW596B No $9,105.41 Buy Now
HP Modular Smart Array P2000 G3 10GbE iSCSI Dual Controller SFF Array SystemHP Modular Smart Array P2000 G3 10GbE iSCSI Dual Controller SFF Array System
Hard drive array - 24 bays ( SATA-300 / SAS-2 ) - 0 x - iSCSI (external) - rack-mountable - 2U
AW597B No $9,408.64 Buy Now
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Hard drive array - 12 bays ( SATA-300 / SAS-2 ) - iSCSI (external) - rack-mountable - 2U
BK830B No $6,735.58 Buy Now
HP Modular Smart Array P2000 G3 iSCSI Dual Controller SFF Array SystemHP Modular Smart Array P2000 G3 iSCSI Dual Controller SFF Array System
Hard drive array - 24 bays ( SATA-300 / SAS-2 ) - 0 x - iSCSI (external) - rack-mountable - 2U
BK831B No $7,032.63 Buy Now
HP P2000 G3 FC Dual ControllerHP P2000 G3 FC Dual Controller
Hard drive array - 7.2 TB - 24 bays ( SATA-300 / SAS-2 ) - 24 x 300 GB - 8Gb Fibre Channel (external) - rack-mountable - 2U
BV902B No $13,460.17 Buy Now
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Hard drive array - 14.4 TB - 24 bays ( SATA-300 / SAS-2 ) - 24 x 600 GB - 8Gb Fibre Channel (external) - rack-mountable - 2U
BV903B No $18,648.82 Buy Now
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BV908B No $12,558.89 Buy Now
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BV911B No $12,558.89 Buy Now
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