HP Electronic HP Care Pack Support Plus with Defective Media Retention
Mfg Part #: UQ013E

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The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.
HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support 13 hours per day, 5 days per week. In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.
The Defective Media Retention service applies only to products and/or parts replaced by HP due to malfunction. It does not apply to any exchange of products and/or parts that have not failed.
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Our company is a HP authorized sales and service center.
Please note that this item is a license and not a boxed item.
General Specifications
| Manufacturer | HP |
| Manufacturer Part # | UQ013E |
| Cost Central Item # | 10774644 |
| Product Description | Electronic HP Care Pack Support Plus with Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 13x5 - 4 h |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 13 hours a day / 5 days a week |
Extended Specifications
General
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 13 hours a day / 5 days a week |
Details
| Service & Support Details | Product info support - web knowledge base access - 3 years Technical support - phone consulting - 3 years - response time: 2 hours - availability: 13 hours a day / Monday-Friday New releases update - 3 years Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 13 hours a day / Monday-Friday Defective media retention - 3 years |
Compatible With
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