HP Proactive Select services start with a proactive delivery plan that is developed by an Account Support Manager (ASM) and you together. The proactive delivery plan will identify your IT goals and critical success factors. The ASM will then recommend a selection of service activities that align with the objectives in the proactive delivery plan. The final decision on how your credits are used is made by you, and that decision will be documented in the proactive delivery plan. The ASM will then organize the delivery of the specified service activities, in some cases delivering service activities directly and in other cases bringing in specialist resources. The ASM will periodically review the proactive delivery plan with you and update it annually to help ensure that the proactive delivery plan and chosen service activities remain relevant to your changing needs. This flexibility enables you to adapt the service over the lifecycle of your IT products.
You have the flexibility of choosing from a variety of service activities ranging from assessments, performance analysis, firmware management, and project management to onsite technical forums. These service activities cover a broad spectrum of IT technology domains including servers, blades, operating systems, storage, SANs, networks, ISV software, virtualization, power and cooling, and security and ITSM. The end result is a solution that is designed by you to help you meet your IT and business goals.
HP Proactive Select 30 CREDIT provides an Account Support Manager and 30 proactive service credits per year that can be redeemed for specific service activities. This service also provides a proactive delivery plan for the service activities as selected by the Customer, and one review meeting per year.Product Highlights
- Access to a list of flexible and customizable proactive service activities
- Choose from a variety of service activities addressing both technology and process needs
- Have the ability to change the proactive delivery plan during the review meetings
- Enhance your in-house IT team with complementary assistance from HP
- Improved time to solution
- Reduce business risk and project costs by accessing HP specialists
- Simplify IT operational procedures by leveraging HP best practices
- Assigned Account Support Manager
- Proactive delivery plan and review meeting
- Proactive service credits redeemable for specific service activities of your choice