Integration with Microsoft Outlook and Live Messenger applications adds to the productivity-enhancing benefits of this Session Initiation Protocol (SIP)-based communications portal. The 3Com Desktop Communicator Outlook Edition softphone offers the convenience and cost-savings of a single, standards-based software client that enables access to 3Com VCX IP telephony services as well as audio and video conferencing, e-mail, note taking, call recording, presence and instant messaging with T.140 text chat.
The intuitive client interface eases everyday business tasks. It eliminates the need for a video conference bridge to schedule video sessions in advance and for an external instant messaging tool to enable chatting among conference participants. With only a single click from the Desktop Communicator, users can place a call or add participants to a conference. Similarly, only a mouse click is needed to add video to a conference session.
Additionally, a presence indicator - local to the VCX software - shows call recipient status to reduce telephone tag and communications delays, and the no-nonsense interface and comprehensive help files minimize end-user training.
Use seamlessly with Microsoft Outlook
3Com Desktop Communicator Outlook Edition users can easily edit, delete or add contact information in their Microsoft Outlook address book as a result of the softphone's integration with the Outlook application. By double clicking a softphone entry, they can open it in the Outlook contact window, place a call using Outlook's "Click-to-Call" 3Com-enabled functionality, or initiate communications conveniently in a variety of other ways. Both editions of the Desktop Communicator enable initiating calls from the softphone's dial field, short-dial list or contact list.
Chat with multiple SIP-based clients
Standards-based functionality optimizes the business benefits of instant chat features by enabling instant messaging among a variety of clients, including Microsoft Live Messenger.
Easily deploy and use softphone features
Because 3Com Desktop Communicator softphones deliver services directly from a user's PC, they can be deployed anywhere on an enterprise IP network to provide multimedia communications with SIP-enabled portability of user profiles and identities.
Conference without costly travel
Avoid the time and expense of traveling to conferences by taking advantage of multimedia information sharing. Enhance communications and collaboration among softphone users in geographically distributed locations with video. One click instantly establishes an audio conference and an additional click - with the support of a PC's built-in or a standard standalone webcam - adds clear, high-quality video to the call.
Microsoft Outlook users can connect with associates quickly using the 3Com Desktop Communicator Outlook Edition softphone to increase the efficiency of information exchange and decision-making. With seamless access to their Outlook contact list, shortdial list, communication history, programmed features and callback capabilities, they can reach colleagues with a single button click. If the person they are trying to reach is not available by phone, the softphone can be used to initiate contact via phone, e-mail or instant message.
Gain real-time presence information
To reduce the need for voice mail and increase business efficiency, 3Com Desktop Communicator users can confirm the availability of the person they wish to contact by viewing that person's real-time presence status. With this information, they can choose the best communication method for a given situation.