Hand Held Products' Service Cubed package is designed for customers that want all-inclusive service. Comprehensive coverage is included at no additional charge over the standard contract, offering customers up to a forty percent savings over buying the same coverage on an annual basis.
Hand Held Products Bronze: for guaranteed turnaround at a minimal cost. For operations that require more than the standard warranty, Bronze has you covered with a known turnaround time and continued coverage on manufacturing and parts defects. Bronze offers a 5-day in depot turnaround, paid return shipping, repair reports with all returns, and covers mandatory engineering changes. When fast, consistent repair is what you need - consider Bronze.
Each service package level comes with its own turnaround time. For standard warranty repairs turnaround times are not guaranteed. You know in advance the downtime of your units sent in for repair. Turnaround time begins from the moment the unit arrives at the Hand Held Products repair center to the time it is sent back to you or your customer.
Installation of mandatory engineering changes
Each repair includes an upgrade to the firmware version as well as relevant hardware modifications if needed, unless specified differently when submitting the RMA.
Service report on repaired products
Each unit sent in for repair will be returned with a service report showing the cause of the problem and a list of actions the repair technician has taken. The report also includes the RMA number, serial number, and date of repair.
Hand Held Products custom configuration loaded after repairProduct Highlights
If units were purchased with a custom Hand Held Products software configuration, your configuration will be reloaded on the unit after repair, unless otherwise noted when the RMA is requested.
- Guaranteed 5-day turnaround time
- Service report for each repair
- Return shipping paid
- Discount on out-of-scope repairs