For operations which require more than the standard warranty, the Bronze service provides a known repair time and continued coverage on manufacturing and parts defects. It includes a five-day turnaround, paid return shipping, repair reports with all returns, and covers mandatory engineering changes. When fast, consistent repair is what you need, choose Bronze!
Each service package level comes with its own turnaround time. For standard warranty repairs, turnaround times are not guaranteed. For Hand Held Products' Bronze Packages all turnaround times is guaranteed. By signing up for one of the packages, you know in advance the downtime of your unit sent in for repair. Turnaround time begins from the moment the unit arrives at the Hand Held Products repair center to the time it is sent back to you or your customer.
Service report on repaired products
Each unit sent in for repair will be returned with a service report showing the cause of the problem and a list of action the repair technician has taken. The report also includes the RMA number, serial number, and date of repair.
Installation of mandatory engineering changes
Each repair includes an upgrade to the latest firmware version as well as relevant hardware modifications if needed, unless specified differently when submitting the RMA.
RMA shipping paid by Hand Held Products
Hand Held Products will pay for standard return shipping of the unit back to the customer for all maintenance contracts. Expedited shipping is available at an additional cost.
Discount on out-of-scope repairs
Upon purchase of Hand Held Products' Bronze Service Package, you qualify for a considerable discount on out-of-scope repairs. Please consult the respective product manuals for product warranty conditions and duration.
Software patch accessProduct Highlights
All maintenance contracts include free access to the Hand Held Products' Software Patch area of the Hand Held Products Partner website. Use it to download the latest firmware and software updates at your convenience. Hand Held Products custom configuration loaded after repair if units were purchased with a custom Hand Held Products software configuration, your configuration will be reloaded on the unit after repair, unless otherwise noted when the RMA is requested.
- Guaranteed 5-day turnaround time
- Service report for each repair
- 15% discount on out-of-scope repairs