IBM ServicePac Remote Technical Support
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| MSRP | $1,926.00 |
| Our Price | $1,577.10
FREE SHIPPING |
| Condition | New and Factory Sealed |
999 In Stock as of 2:50pm 5/18/2013
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IBM Remote Technical Support Services - ServicePac provides remote technical support for select systems, devices, and software. With its convenient packaging and affordable price, this service is an ideal supplement to your internal technical support staff and system administrators. IBM support technicians are available to assist with product-specific, task-oriented questions regarding the installation and operation of your supported products. With unlimited calls and unlimited callers, you can call as often as needed to resolve problems quickly and keep your systems running.
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Our company is a IBM authorized sales and service center.
Please note that this item is a license and not a boxed item.
General Specifications
| Manufacturer | IBM |
| Manufacturer Part # | 41W9377 |
| Cost Central Item # | 10370756 |
| Product Description | IBM ServicePac Remote Technical Support - Technical support - emergency phone consulting - 3 years - 24x7 - 2 h - for TotalStorage DS300, DS400, DS4100, FAStT100, FAStT200 |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | TotalStorage DS300, DS400, DS4100, FAStT100, FAStT200 |
Extended Specifications
General
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support Details | Technical support - emergency phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 2
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 3
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 8 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday - severity level 4 |
Compatibility Information
| Designed For | IBM TotalStorage DS300, DS300 Model 1701-1ES, DS300 Model 1701-1RL, DS300 Model 1701-1RS, DS300 Model 1701-2ED, DS300 Model 1701-2RD, DS400, DS400 Model 1700-1ES, DS400 Model 1700-1RS, DS400 Model 1700-2ED, DS400 Model 1700-2RD, DS4100, DS4100 Model 1724-10J, DS4100 Model 1724-1SJ, DS4100 Model 1SC, FAStT100 Storage Server, FAStT200 Storage Server |
Compatible With
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