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IBM ServicePac Remote Technical Support

Mfg Part #: 91Y8855


IBM ServicePac Remote Technical Support
Ordering Information
MSRP$412.00
Our Price$351.35
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

IBM Remote Technical Support Services - ServicePac provides remote technical support for select systems, devices, and software. With its convenient packaging and affordable price, this service is an ideal supplement to your internal technical support staff and system administrators. IBM support technicians are available to assist with product-specific, task-oriented questions regarding the installation and operation of your supported products. With unlimited calls and unlimited callers, you can call as often as needed to resolve problems quickly and keep your systems running.


Product Highlights
  • Enables fast service options to address business critical needs
  • Offers an affordable and easy way to buy services
  • Provides coverage for IBM ThinkPads, commercial desktop PCs, monitors, xSeries servers and IPS printers
  • Provides national on-site service coverage and valuable remote technical support
  • Enables IBM's world-class telephone/electronic software support for Microsoft, Linux and IBM software
  • Focus on critical business needs, while IBM know-how and experience gets you up and running with reliable installation services

Our company is a IBM authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerIBM
Manufacturer Part #91Y8855
Cost Central Item #11443859
Product DescriptionIBM ServicePac Remote Technical Support - Technical support - emergency phone consulting - 1 year - 24x7 - 2 h - for System Storage TS22XX Tape Drive; TS23XX Tape Drive; TS2900 Tape Autoloader
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time2 hours
Service Availability24 hours a day / 7 days a week
Designed ForSystem Storage 3580; System Storage TS2230 Tape Drive; TS2240 Tape Drive; TS2250 Tape Drive; TS2340 Tape Drive; TS2350 Tape Drive; TS2900 Tape Autoloader; TS3100 Tape Library; TS3200 Tape Library; TotalStorage 3580

Extended Specifications

General
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time2 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsTechnical support - emergency phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Compatibility Information
Designed ForIBM System Storage 3580 Model H3L, 3580 Model H3S, 3580 Model L3E, 3580 Model S3E
IBM System Storage TS2230 Tape Drive Model H3L, Model H3S, Model H3V, Model S3E
IBM System Storage TS2240 Tape Drive Model H4S, Model H4V
IBM System Storage TS2250 Tape Drive Model H5S
IBM System Storage TS2340 Tape Drive Model L43, Model L4X, Model S43, Model S4X
IBM System Storage TS2350 Tape Drive Model S53
IBM System Storage TS2900 Tape Autoloader Model S3E, Model S3H, Model S4H, Model S5R
IBM System Storage TS3100 Tape Library Model E42, Model F3S, Model F4S, Model L2U, Model L32, Model L3S, Model L4S, Model S32, Model S42, Model S4S
IBM System Storage TS3200 Tape Library Model E44, Model F3H, Model F4H, Model L34, Model L3H, Model L4H, Model L4U, Model S34, Model S44, Model S4H
IBM TotalStorage 3580 Model H11, 3580 Model H13, 3580 Model H23, 3580 Model H3L, 3580 Model L11, 3580 Model L13, 3580 Model L23, 3580 Model L33, 3580 Model L3H

Available Compatible Products

DescriptionMfg Part #StockPrice 
IBM System Storage TS2900 Tape Autoloader Model S4HIBM System Storage TS2900 Tape Autoloader Model S4H
Tape autoloader - 7.2 TB / 14.4 TB - slots: 9 - LTO Ultrium ( 800 GB / 1.6 TB ) - Ultrium 4 - SAS - rack-mountable - 1U - bar code reader, encryption - for BladeCenter HS21 XM; LS22; LS42; System x3350; x34XX; x36XX; x3755; x3850 M2; x3950 M2
3572S4R No $4,631.95 Buy Now
IBM System Storage TS2250 Tape Drive Model H5SIBM System Storage TS2250 Tape Drive Model H5S
Tape drive - LTO Ultrium ( 1.5 TB / 3 TB ) - Ultrium 5 - SAS-2 - external - encryption - Express - for P/N: 7379KEG, 7379KFG, 7379KGG, 7379KHG, 7379KKG, 7944KAG, 7944KBG, 7945KDG, 7945KEG
3580S5E No $2,565.40 Buy Now
IBM System Storage TS2900 Tape Autoloader Model S5RIBM System Storage TS2900 Tape Autoloader Model S5R
Tape autoloader - 13.5 TB / 27 TB - slots: 9 - LTO Ultrium ( 1.5 TB / 3 TB ) - Ultrium 5 - SAS-2 - rack-mountable - 1U - bar code reader, encryption - Express - for P/N: 7376K5G, 7379KEG, 7379KFG, 7379KGG, 7379KHG, 7379KKG, 7944KAG, 7944KBG, 7945KDG
3572S5R No $4,676.79 Buy Now
IBM System Storage TS3100 Tape Library Model L2UIBM System Storage TS3100 Tape Library Model L2U
Tape library - slots: 24 - no tape drives - max drives: 2 - external - 2U - bar code reader, encryption - for P/N: 7376K5G, 7379KEG, 7379KFG, 7379KGG, 7379KHG, 7379KKG, 7944KAG, 7944KBG, 7945KDG
35732UL No $3,312.06 Buy Now
IBM System Storage TS3200 Tape Library Model L4UIBM System Storage TS3200 Tape Library Model L4U
Tape library - 38.4 TB / 76.8 TB - slots: 48 - no tape drives - max drives: 4 - external - 4U - bar code reader, encryption - for P/N: 7376K5G, 7379KEG, 7379KFG, 7379KGG, 7379KHG, 7379KKG, 7944KAG, 7944KBG, 7945KDG
35734UL No $5,426.86 Buy Now
IBM System Storage TS2230 Tape Drive Model H3VIBM System Storage TS2230 Tape Drive Model H3V
Tape drive - LTO Ultrium ( 400 GB / 800 GB ) - Ultrium 3 - SAS-2 - external - 2U - Express - for P/N: 7376K5G, 7379KEG, 7379KFG, 7379KGG, 7379KHG, 7379KKG, 7944KAG, 7944KBG, 7945KDG
3580S3V No $1,816.50 Buy Now
IBM System Storage TS2240 Tape Drive Model H4VIBM System Storage TS2240 Tape Drive Model H4V
Tape drive - LTO Ultrium ( 800 GB / 1.6 TB ) - Ultrium 4 - SAS-2 - external - 2U - encryption - Express - for P/N: 7376K5G, 7379KEG, 7379KFG, 7379KGG, 7379KHG, 7379KKG, 7944KAG, 7944KBG, 7945KDG
3580S4V No $2,625.54 Buy Now

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