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IBM ServicePac Remote Technical Support for xSeries

Mfg Part #: 96P2701


IBM ServicePac Remote Technical Support for xSeries
Ordering Information
MSRP$300.00
Our Price$256.10
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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IBM ServicePacs are convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, and service agreement terms and conditions. Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.

This service covers the following software products:

IBM Director (v4.10);

IBM Director Agent;

IBM Director Server Plus Pack;

IBM Remote Deployment Manager;

IBM Director Software Distribution;

Red Hat Enterprise Linux AS (v2.1.0);

Red Hat Enterprise Linux ES (v2.1.0);

Red Hat Enterprise Linux WS (v2.1.0);

SuSE Linux Enterprise Server (v8.0.0);

TurboLinux (v8.0.0);

Microsoft Windows 2000 Advanced Server;

Microsoft Windows 2000 Server;

Microsoft Windows 2000 Professional;

Microsoft Windows 2003 Server Enterprise;

Microsoft Windows 2003 Server Standard Edition;

Microsoft Windows 2003 Server Web;

Microsoft Windows XP 64-Bit Edition;

Microsoft Windows XP Professional Edition.


Product Highlights
  • Toll-free access to live technical experts
  • Unlimited calls and unlimited callers
  • Fast, precise answers and problem resolution
  • Hardware, software and services support from a single source
  • Competitively-priced, predictable support costs

Our company is a IBM authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerIBM
Manufacturer Part #96P2701
Cost Central Item #10288126
Product DescriptionIBM ServicePac Remote Technical Support for xSeries - Technical support - emergency phone consulting - 1 year - 24x7 - 2 h - for eserver xSeries 306; IntelliStation A Pro 6224; System x3200; x3250 M3
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time2 hours
Service Availability24 hours a day / 7 days a week
Designed ForEserver xSeries 200; 306; IntelliStation A Pro 6224; IntelliStation E Pro 62XX, Pro 68XX; IntelliStation M Pro 62XX, Pro 68XX; IntelliStation Z Pro 62XX, Pro 68XX; Netfinity 1000; 3000; 3500; 3500 M10; 3500 M20; 4000; A100; NetVista M41; System x3200; x3250 M3

Extended Specifications

General
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time2 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsTechnical support - emergency phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Compatibility Information
Designed ForIBM eserver xSeries 200 8479, 8481
IBM eserver xSeries 306 8836
IBM IntelliStation A Pro 6224
IBM IntelliStation E Pro 6204, Pro 6214, Pro 6216, Pro 6226, Pro 6836, Pro 6846, Pro 6867
IBM IntelliStation M Pro 6219, Pro 6220, Pro 6230, Pro 6231, Pro 6233, Pro 6849, Pro 6850, Pro 6868, Pro 6878, Pro 6888, Pro 6889, Pro 6893, Pro 6897, Pro 6898
IBM IntelliStation Z Pro 6221, Pro 6223, Pro 6865, Pro 6866, Pro 6894, Pro 6899
IBM Netfinity 1000 8477
IBM Netfinity 3000 8476
IBM Netfinity 3500 8644
IBM Netfinity 3500 M10 8655
IBM Netfinity 3500 M20 8655, 8657
IBM Netfinity 4000R 8652, 8653
IBM Netfinity A100 8652, 8653
IBM NetVista M41 6822
IBM System x3200
IBM System x3250 M3 4252

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