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IBM ServicePac Remote Technical Support for xSeries

Mfg Part #: 96P2703


IBM ServicePac Remote Technical Support for xSeries
Ordering Information
MSRP$700.00
Our Price$596.35
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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IBM ServicePacs are convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, and service agreement terms and conditions. Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.

This service covers the following software products:

IBM Director (v4.10);

IBM Director Agent;

IBM Director Server Plus Pack;

IBM Remote Deployment Manager;

IBM Director Software Distribution;

Red Hat Enterprise Linux AS (v2.1.0);

Red Hat Enterprise Linux ES (v2.1.0);

Red Hat Enterprise Linux WS (v2.1.0);

SuSE Linux Enterprise Server (v8.0.0);

TurboLinux (v8.0.0);

Microsoft Windows 2000 Advanced Server;

Microsoft Windows 2000 Server;

Microsoft Windows 2000 Professional;

Microsoft Windows 2003 Server Enterprise;

Microsoft Windows 2003 Server Standard Edition;

Microsoft Windows 2003 Server Web;

Microsoft Windows XP 64-Bit Edition;

Microsoft Windows XP Professional Edition.


Product Highlights
  • Toll-free access to live technical experts
  • Unlimited calls and unlimited callers
  • Fast, precise answers and problem resolution
  • Hardware, software and services support from a single source
  • Competitively-priced, predictable support costs

Our company is a IBM authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerIBM
Manufacturer Part #96P2703
Cost Central Item #10370742
Product DescriptionIBM ServicePac Remote Technical Support for xSeries - Technical support - emergency phone consulting - 1 year - 24x7 - 2 h - for BladeCenter LS41; LS42; eServer xSeries 260; 460; System x3755; x38XX; x3950
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time2 hours
Service Availability24 hours a day / 7 days a week
Designed ForBladeCenter HS40; LS41; LS42; eserver xSeries 225 VL; 250; eServer xSeries 260; eserver xSeries 350; 365; 370; 380; 440; 445; 445 with RSAII-EXA; 450; eServer xSeries 460; Netfinity 5500; 5500 M10; 5500 M20; 6000R; 7000; 7000 M10; 7100; 8500R; System x3755; x3800; x3850; x3950

Extended Specifications

General
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Response Time2 hours
Service Availability24 hours a day / 7 days a week
Details
Service & Support DetailsTechnical support - emergency phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
Compatibility Information
Designed ForIBM BladeCenter HS40 8839
IBM BladeCenter LS41 7972
IBM BladeCenter LS42
IBM eserver xSeries 225 VL 8685
IBM eserver xSeries 250 8665
IBM eServer xSeries 260 8865
IBM eserver xSeries 350 8682
IBM eserver xSeries 365 8862
IBM eserver xSeries 370 8681
IBM eserver xSeries 380 8683
IBM eserver xSeries 440 8687
IBM eserver xSeries 445 8870
IBM eserver xSeries 445 with RSAII-EXA 8870
IBM eserver xSeries 450 8688
IBM eServer xSeries 460 8872
IBM Netfinity 5500 8660
IBM Netfinity 5500 M10 8661
IBM Netfinity 5500 M20 8662
IBM Netfinity 6000R 8682
IBM Netfinity 7000 8651, 8665
IBM Netfinity 7000 M10 8680
IBM Netfinity 7100 8666
IBM Netfinity 8500R 8681
IBM System x3755 8877
IBM System x3800 8866
IBM System x3850 8864
IBM System x3950 8878

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