IBM ServicePac Remote Technical Support for xSeries with VMware Infrastructure 3 Enterprise
Mfg Part #: 12X6916
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To help maximize your investment in technology, your business needs access to a wide variety of specialized support resources. In response to this need, IBM has developed the ServicePac family of service offerings.
IBM ServicePac is a family of convenient, pre-packaged, part-numbered services that are easy-to-use, affordable, and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services, including service hours, response times, and service agreement terms and conditions. Enhance the availability of your equipment by upgrading your level of service at the time of product purchase. No matter which option you select, you'll get IBM's outstanding service at an exceptional value.
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Our company is a IBM authorized sales and service center.
Please note that this item is a license and not a boxed item.
General Specifications
| Manufacturer | IBM |
| Manufacturer Part # | 12X6916 |
| Cost Central Item # | 10370777 |
| Product Description | IBM ServicePac Remote Technical Support for xSeries with VMware Infrastructure 3 Enterprise - Technical support - emergency phone consulting ( for single 8 CPU server ) - 3 years - 24x7 - 4 h |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | Single 8 CPU server |
Extended Specifications
General
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | Single 8 CPU server |
Details
| Service & Support Details | Technical support - emergency phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Friday |
Compatible With
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