Receive advance replacements for defective hardware on the next business day for replacement requests that are placed by 3 p. m. local JTAC time. For countries where Juniper Networks does not have an in-country depot and next-business-day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the replacement authorization. Actual delivery is subject to local customs and importation, restrictions, and transportation delays. "Next Business Day" is defined as 12 hours a day, 5 days a week.
Unlimited technical support
Improves workforce productivity for competitive advantage by allowing your operations team to focus on strategic activities.
Access to all Juniper Networks software releases
Accelerates availability of applications and services. Enables you to keep pace with technological advances without additional capital expenses. Speeds rollout of innovative and new ventures.
Flexible hardware and onsite support options
Allows you to select the right level of support to compliment your resources and meet your budget requirements. Increases operational efficiency and lowers operational costs.
Priority access to highly skilled networking industry engineers
Provides quick access to proven experts and best practices. Optimizes value of high-performance networking to meet changing business environment.
Award-winning online supportProduct Highlights
24/7 worldwide and multilingual online support increases operational efficiency and lowers operational costs.
- Next-business-day advanced replacement
- JTAC access
- Online tools
- Same-day advanced replacement