KEMP Technologies KEMP Basic Support

Mfg Part #: EB-2000


KEMP Technologies KEMP Basic Support
Ordering Information
MSRP$750.00
Our Price$692.91
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerKEMP Technologies
Manufacturer Part #EB-2000
Cost Central Item #11757486
Product DescriptionKEMP Basic Support - Extended service agreement - replacement - 1 year - for P/N: LM2000
TypeExtended service agreement
Service IncludedReplacement
Full Contract Period1 year
Designed ForP/N: LM2000

Extended Specifications

General
TypeExtended service agreement
Service IncludedReplacement
Full Contract Period1 year
Details
Service & Support DetailsExtended service agreement - replacement - 1 year
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 10 hours a day / Monday-Friday - severity level 1
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 10 hours a day / Monday-Friday - severity level 2
Technical support - phone consulting - 1 year - response time: 4 hours - availability: 10 hours a day / Monday-Friday - severity level 3
Technical support - phone consulting - 1 year - response time: 1 business day - availability: 10 hours a day / Monday-Friday - severity level 4
Product info support - e-mail consulting - 1 year - availability: 10 hours a day / Monday-Friday
New releases update - 1 year
Compatibility Information
Designed ForP/N: LM2000

Customer Care
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