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KEMP Technologies KEMP Gold Support

Mfg Part #: EG1-LM-GEO


KEMP Technologies KEMP Gold Support
Ordering Information
MSRP$1,000.00
Our Price$921.47
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

First year Gold Support includes 5 x 10 telephone support, unlimited e-mail support, software updates and hardware replacement. Installation and configuration assistance services are offered to LoadMaster customers without charge and are provided remotely via the telephone and/or email and/or remote-access software.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerKEMP Technologies
Manufacturer Part #EG1-LM-GEO
Cost Central Item #11676736
Product DescriptionKEMP Gold Support - Extended service agreement - advance parts replacement - 1 year - shipment - for P/N: LM-GEO
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period1 year
Designed ForP/N: LM-GEO

Extended Specifications

General
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period1 year
Details
Service & Support DetailsExtended service agreement - advance parts replacement - 1 year - shipment
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 10 hours a day ( 8:00 AM - 6:00 PM ) / Monday-Friday - severity critical
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 10 hours a day ( 8:00 AM - 6:00 PM ) / Monday-Friday - severity high
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 10 hours a day ( 8:00 AM - 6:00 PM ) / Monday-Friday - severity medium
Technical support - phone consulting - 1 year - response time: 2 business days - availability: 10 hours a day ( 8:00 AM - 6:00 PM ) / Monday-Friday - severity low
Product info support - e-mail consulting - 1 year - availability: 10 hours a day ( 8:00 AM - 6:00 PM ) / Monday-Friday
New releases update - 1 year
Compatibility Information
Designed ForP/N: LM-GEO

Available Compatible Products

DescriptionMfg Part #StockPrice 
KEMP Technologies KEMP GEO LoadMasterKEMP Technologies KEMP GEO LoadMaster
Load balancing device - 4 ports - 10Mb LAN, 100Mb LAN, GigE - 1U - rack-mountable
LM-GEO No $3,657.50 Buy Now

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