KEMP Technologies KEMP Premium Support

Mfg Part #: EP-5500-10G


KEMP Technologies KEMP Premium Support
Ordering Information
MSRP$7,500.00
Our Price$6,857.15
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Premium support provides 24 x 7 support. Hardware replacement in advance. From diagnosis, a replacement unit will ship the next business day.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerKEMP Technologies
Manufacturer Part #EP-5500-10G
Cost Central Item #11757521
Product DescriptionKEMP Premium Support - Extended service agreement - advance parts replacement - 1 year - shipment
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period1 year

Extended Specifications

General
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period1 year
Details
Service & Support DetailsExtended service agreement - advance parts replacement - 1 year - shipment
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 3
Technical support - phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 4
Technical support - phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 5
Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year

Customer Care
Help Desk
Web Site Features
Company Information

Total time: 0.0637 seconds