KEMP Technologies KEMP Premium Support

Mfg Part #: EP-EXCHANGE


KEMP Technologies KEMP Premium Support
Ordering Information
MSRP$1,250.00
Our Price$1,148.83
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Premium support provides 24 x 7 support. Hardware replacement in advance. From diagnosis, a replacement unit will ship the next business day.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerKEMP Technologies
Manufacturer Part #EP-EXCHANGE
Cost Central Item #11757495
Product DescriptionKEMP Premium Support - Extended service agreement - advance parts replacement - 1 year - shipment - for P/N: LM-EXCHANGE
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period1 year
Designed ForP/N: LM-EXCHANGE

Extended Specifications

General
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period1 year
Details
Service & Support DetailsExtended service agreement - advance parts replacement - 1 year - shipment
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 3
Technical support - phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 4
Technical support - phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 5
Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Compatibility Information
Designed ForP/N: LM-EXCHANGE

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