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KEMP Technologies KEMP Premium Support

Mfg Part #: EP-VLM-5000


KEMP Technologies KEMP Premium Support
Ordering Information
MSRP$3,500.00
Our Price$3,208.34
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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KEMP's network engineers and technical professionals have been providing expert systems support for customers ranging from small and medium businesses to fortune 100 enterprises. Covering a wide range of design configurations and system complexities, the engineers can rapidly and efficiently help you derive the most value from your LoadMaster appliance. This enables the LoadMaster clients to maintain high-availability, redundant-unit operation while a failed unit is being serviced.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerKEMP Technologies
Manufacturer Part #EP-VLM-5000
Cost Central Item #12006721
Product DescriptionKEMP Premium Support - Technical support - phone consulting - 1 year ( 2nd year ) - 24x7 - response time: 1 h - for Virtual LoadMaster VLM-5000
Service & SupportTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Period2nd year
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Software TitleVirtual LoadMaster VLM-5000

Extended Specifications

General
TypeTechnical support
Service IncludedPhone consulting
Full Contract Period1 year
Period2nd year
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Software
Software TitleVirtual LoadMaster VLM-5000
Details
Service & Support DetailsPhone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 1
Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 2
Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 3
Phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - priority 4
Phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - priority 5
E-mail consulting - 1 year
New releases update - 1 year

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