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KEMP Technologies KEMP Premium Support

Mfg Part #: PU-VLM-GEO


KEMP Technologies KEMP Premium Support
Ordering Information
MSRP$500.00
Our Price$461.94
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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KEMP's network engineers and technical professionals have been providing expert systems support for customers ranging from small and medium businesses to fortune 100 enterprises. Covering a wide range of design configurations and system complexities, the engineers can rapidly and efficiently help you derive the most value from your LoadMaster appliance.

This enables the LoadMaster clients to maintain high-availability, redundant-unit operation while a failed unit is being serviced.


Product Highlights
  • 7 x 24 telephone support coverage
  • Unlimited e-mail support
  • Hardware replacement policy
  • Software fixes and updates

Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerKEMP Technologies
Manufacturer Part #PU-VLM-GEO
Cost Central Item #11706099
Product DescriptionKEMP Premium Support - Technical support - emergency phone consulting - 1 year - 24x7 - for Virtual GEO LoadMaster - upgrade from Basic Support
Service & SupportTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Software TitleVirtual GEO LoadMaster
Upgrade fromBasic Support

Extended Specifications

General
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Software
Software TitleVirtual GEO LoadMaster
Upgrade fromBasic Support
Details
Service & Support DetailsEmergency phone consulting - 1 year - response time: live call transfer - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 1 year - response time: live call transfer - availability: 24 hours a day / Monday-Sunday - severity level 2
Phone consulting - 1 year - response time: 1 hour - availability: business hours / Monday-Friday - severity level 3
Phone consulting - 1 year - response time: 2 business days - severity level 4
E-mail consulting - 1 year
New releases update - 1 year

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