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KEMP Technologies KEMP Upgrade Basic Support to Premium

Mfg Part #: PU-3600


KEMP Technologies KEMP Upgrade Basic Support to Premium
Ordering Information
MSRP$1,000.00
Our Price$921.47
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.

Premium support provides 24 x 7 support and hardware replacement in advance. From diagnosis, a replacement unit will ship the next business day.


Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerKEMP Technologies
Manufacturer Part #PU-3600
Cost Central Item #11757505
Product DescriptionKEMP Upgrade Basic Support to Premium - Extended service agreement - advance parts replacement - 1 year - shipment - for P/N: LM3600
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period1 year
Designed ForP/N: LM3600

Extended Specifications

General
TypeExtended service agreement
Service IncludedAdvance parts replacement
LocationShipment
Return ShipmentAt customer expense
Full Contract Period1 year
Details
Service & Support DetailsExtended service agreement - advance parts replacement - 1 year - shipment
Technical support - phone consulting - 1 year - response time: live call transfer - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: live call transfer - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 3
Technical support - phone consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity level 4
Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Compatibility Information
Designed ForP/N: LM3600

Available Compatible Products

DescriptionMfg Part #StockPrice 
KEMP Technologies KEMP LoadMaster 3500KEMP Technologies KEMP LoadMaster 3500
Load balancing device - 8 ports - 10Mb LAN, 100Mb LAN, GigE - 1U - rack-mountable
LM3600 No $9,042.29 Buy Now

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