Support and expand your existing IT capabilities with fast access to 24 x 7 advanced level tech support. Focus on your business, not your PC support. ThinkPlus Priority Support helps you reduce internal helpdesk costs and better manage your overall IT environment.
24 x 7 telephone tech-to-tech support
Simplify support with a single source for HW and SW expertise available when you need it most, 24 x 7.
Priority call routing
Readily available and direct access to support with calls routed through priority call queues, typically answered in 1 minute or less.
Advanced level technicians
Effective problem resolution from technicians with the expertise you expect and deserve, to diagnose and solve problems quickly.
Electronic call tracking system
Lenovo's web-based tools reduce administrative time by tracking service call status from start to finish, and help you gain powerful knowledge about your system support issues.
Escalation management with customer-defined severity
When complex issues arise, an escalation process manages the issue until it's solved.