ThinkPlus Priority Support is an essential support solution that gives ThinkPad tablet users or IT staff direct access to the right level of support on the first call. Priority Support leverages Lenovo's award-winning service capabilities and provides faster access to advanced technicians experienced in the unique support needs of tablets. Priority Support saves time with improved first time fix rates, and reduced downtime, increasing end-user satisfaction and helpdesk productivity, while managing overhead costs.
ThinkPad Protection keeps you productive, avoiding costly downtime resulting from non-warranted operational or structural damage to your Think-branded notebook or tablet. ThinkPad Protection gives you the peace of mind to know that you're protected from drops, minor spills, integrated screen damage, electrical surges and other unexpected events incurred under normal operating conditions.
Priority call routing
Customers receive a dedicated phone number, and their calls routed into a direct queue to the advanced skill technicians, typically answered in 1 minute or less.
24 x 7 local language telephone tech-to-tech support
Priority Support technicians are available 24 x 7 and attuned to solving the most critical tech support issues.
Web-based service call tracking tools
Lenovo's web-based tracking service call status from start through resolution to reduce administrative time.
Escalation management
When complex issues arise, an escalation process is in place to manage the problem from diagnosis to closure.
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