Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution.
Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.
Lenovo Priority Technical Support provides third party assistance and support for the following software applications:
Adobe Acrobat Reader,
Cyberlink Multimedia Center,
Diskeeper Lite & Diskeeper Home,
IBM Lotus Notes - stand alone client,
IBM Lotus SmartSuite,
Intervideo WinDVD Creator,
Lenovo ThinkVantage Technologies,
Microsoft Office 2007,
Microsoft Windows Vista Business and Ultimate,
Microsoft Windows XP - 32 & 64,
Norton Internet Security,
Red Hat REL 5 WS - 64-bit,
Sonic RecordNow Business DLA,
Sun Java JRE,
Priority call routing
Customers receive a dedicated phone number, and their calls routed into a direct queue to the advanced skill technicians, typically answered in 1 minute or less.
24 x 7 local language telephone tech-to-tech support
Priority Support technicians are available 24 x 7 and attuned to solving the most critical tech support issues.
Web-based service call tracking tools
Lenovo's web-based tracking service call status from start through resolution to reduce administrative time.
Escalation managementProduct Highlights
When complex issues arise, an escalation process is in place to manage the problem from diagnosis to closure.
- 24 x 7 telephone tech-to-tech support
- Reduced troubleshooting time
- Fewer repair actions
- Advanced level technicians
- Electronic call tracking system
- Strategic focus
- Reduced downtime, higher end user satisfaction
- Expanded capabilities without fixed cost investment
- Escalation management with customer-defined severity
- Lowers the notebook's total cost of ownership by extending its life and protecting your investment
- Quick repair and replacement of parts ensure efficient problem resolution and increase your productivity
- Data is quickly and securely transferred to a new PC in the event replacement is required