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Lenovo ThinkPlus Priority Support with ThinkPad Protection

Mfg Part #: 0A34388


Lenovo ThinkPlus Priority Support with ThinkPad Protection

Ordering Information
MSRP$329.00
Our Price$156.75
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
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Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution.

Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.

Lenovo Priority Technical Support provides third party assistance and support for the following software applications:

Adobe Acrobat Reader,

Autodesk,

Cyberlink Multimedia Center,

Diskeeper Lite & Diskeeper Home,

Google Picasa,

IBM Lotus Notes - stand alone client,

IBM Lotus SmartSuite,

Intervideo WinDVD,

Intervideo WinDVD Creator,

Lenovo ThinkVantage Technologies,

McAfee VirusScan,

Microsoft Office 2007,

Microsoft Windows Vista Business and Ultimate,

Microsoft Windows XP - 32 & 64,

Norton Internet Security,

PC-Doctor,

Red Hat REL 5 WS - 64-bit,

Sonic RecordNow Business DLA,

Sun Java JRE,

WinDVD.

24 x 7 telephone tech-to-tech support
Simplify support with a single source for HW and SW expertise available when you need it most, 24 x 7.

Priority call routing
Readily available and direct access to support with calls routed through priority call queues, typically answered in 1 minute or less.

Advanced level technicians
Effective problem resolution from technicians with the expertise you expect and deserve, to diagnose and solve problems quickly.

Electronic call tracking system
Lenovo's web-based tools reduce administrative time by tracking service call status from start to finish, and help you gain powerful knowledge about your system support issues.

Escalation management with customer-defined severity
When complex issues arise, an escalation process manages the issue until it's solved.


Our company is a Lenovo authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerLenovo
Manufacturer Part #0A34388
Cost Central Item #11215808
Product DescriptionLenovo ThinkPlus Priority Support with ThinkPad Protection - Extended service agreement - parts and labor - 3 years - for ThinkPad W500; W510; W700; W700ds; W701; W701ds
TypeExtended service agreement
Service IncludedParts and labor
Full Contract Period3 years
Designed ForThinkPad W500 4061, 4062; W510 4319, 4389; W700 2752, 2758; W700ds 2752, 2758; W701 2500, 2541; W701ds 2500, 2541

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
Full Contract Period3 years
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Accidental damage coverage - 3 years
Compatibility Information
Designed ForLenovo ThinkPad W500 4061, 4062
Lenovo ThinkPad W510 4319, 4389
Lenovo ThinkPad W700 2752, 2758
Lenovo ThinkPad W700ds 2752, 2758
Lenovo ThinkPad W701 2500, 2541
Lenovo ThinkPad W701ds 2500, 2541

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