Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution.
Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.
Lenovo Priority Technical Support provides third party assistance and support for the following software applications:
Adobe Acrobat Reader,
Cyberlink Multimedia Center,
Diskeeper Lite & Diskeeper Home,
IBM Lotus Notes - stand alone client,
IBM Lotus SmartSuite,
Intervideo WinDVD Creator,
Lenovo ThinkVantage Technologies,
Microsoft Office 2007,
Microsoft Windows Vista Business and Ultimate,
Microsoft Windows XP - 32 & 64,
Norton Internet Security,
Red Hat REL 5 WS - 64-bit,
Sonic RecordNow Business DLA,
Sun Java JRE,
24 x 7 telephone tech-to-tech support
Simplify support with a single source for HW and SW expertise available when you need it most, 24 x 7.
Priority call routing
Readily available and direct access to support with calls routed through priority call queues, typically answered in 1 minute or less.
Advanced level technicians
Effective problem resolution from technicians with the expertise you expect and deserve, to diagnose and solve problems quickly.
Electronic call tracking system
Lenovo's web-based tools reduce administrative time by tracking service call status from start to finish, and help you gain powerful knowledge about your system support issues.
Escalation management with customer-defined severity
When complex issues arise, an escalation process manages the issue until it's solved.