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Lenovo ThinkPlus Priority Support with ThinkPad Protection

Mfg Part #: 78Y1560


Lenovo ThinkPlus Priority Support with ThinkPad Protection
Ordering Information
MSRP$229.00
Our Price$189.43
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution.

Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.

Lenovo Priority Technical Support provides third party assistance and support for the following software applications:

Adobe Acrobat Reader,

Autodesk,

Cyberlink Multimedia Center,

Diskeeper Lite & Diskeeper Home,

Google Picasa,

IBM Lotus Notes - stand alone client,

IBM Lotus SmartSuite,

Intervideo WinDVD,

Intervideo WinDVD Creator,

Lenovo ThinkVantage Technologies,

McAfee VirusScan,

Microsoft Office 2007,

Microsoft Windows Vista Business and Ultimate,

Microsoft Windows XP - 32 & 64,

Norton Internet Security,

PC-Doctor,

Red Hat REL 5 WS - 64-bit,

Sonic RecordNow Business DLA,

Sun Java JRE,

WinDVD.

24 x 7 telephone tech-to-tech support
Simplify support with a single source for HW and SW expertise available when you need it most, 24 x 7.

Priority call routing
Readily available and direct access to support with calls routed through priority call queues, typically answered in 1 minute or less.

Advanced level technicians
Effective problem resolution from technicians with the expertise you expect and deserve, to diagnose and solve problems quickly.

Electronic call tracking system
Lenovo's web-based tools reduce administrative time by tracking service call status from start to finish, and help you gain powerful knowledge about your system support issues.

Escalation management with customer-defined severity
When complex issues arise, an escalation process manages the issue until it's solved.


Our company is a Lenovo authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerLenovo
Manufacturer Part #78Y1560
Cost Central Item #11215875
Product DescriptionLenovo ThinkPlus Priority Support with ThinkPad Protection - Extended service agreement - parts and labor - 3 years - on-site - for ThinkPad L412; L420; L512; L520; T410; T420; T430; T520; W520; W70X; X1; X100; X20X; X220
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Designed ForThinkPad L412; L420; L512; L520; R400; R500; R61; T400; T410; T420; T430; T500; T510; T520; T61; W500; W510; W520; W700; W701; X1; X100; X200; X201; X220; X300; X301; X60; X61

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period3 years
Details
Service & Support DetailsExtended service agreement - parts and labor - 3 years - on-site
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Accidental damage coverage - 3 years
Compatibility Information
Designed ForLenovo ThinkPad L412 0553, 4404
Lenovo ThinkPad L420 7827, 7856
Lenovo ThinkPad L512 2598, 4447
Lenovo ThinkPad L520 5016, 7860
Lenovo ThinkPad R400 2786, 7438, 7439
Lenovo ThinkPad R500 2716, 2717, 2733
Lenovo ThinkPad R61 7733, 7734, 7743, 7744, 8919, 8920, 8933, 8934, 8944
Lenovo ThinkPad R61e 7657
Lenovo ThinkPad R61u 7733, 7743
Lenovo ThinkPad T400 2765, 2767, 6473, 6474
Lenovo ThinkPad T400s 2808, 2815
Lenovo ThinkPad T410 2518, 2522
Lenovo ThinkPad T410i 2518
Lenovo ThinkPad T410s 2904, 2912
Lenovo ThinkPad T410si 2904
Lenovo ThinkPad T420 4178, 4180
Lenovo ThinkPad T420i 4178
Lenovo ThinkPad T420s 4171, 4173
Lenovo ThinkPad T420si 4171
Lenovo ThinkPad T430u 3352
Lenovo ThinkPad T500 2055, 2082, 2089, 2243
Lenovo ThinkPad T510 4314, 4349
Lenovo ThinkPad T510i 4314
Lenovo ThinkPad T520 4240, 4242, 4282
Lenovo ThinkPad T520i 4240
Lenovo ThinkPad T61 6457, 6460, 6463, 6466, 7659, 7660, 7663, 7664, 8889, 8892, 8895, 8898
Lenovo ThinkPad T61p 6457, 6460, 8889
Lenovo ThinkPad T61u 6457, 6463, 7659, 7663
Lenovo ThinkPad W500 2055, 4061, 4062
Lenovo ThinkPad W510 4319, 4389
Lenovo ThinkPad W520 4276, 4282
Lenovo ThinkPad W700 2752, 2758
Lenovo ThinkPad W700ds 2752, 2758
Lenovo ThinkPad W701 2500, 2541
Lenovo ThinkPad W701ds 2500, 2541
Lenovo ThinkPad X1 1291, 1293
Lenovo ThinkPad X100e 3626
Lenovo ThinkPad X200 7455, 7458
Lenovo ThinkPad X200s 7466, 7469
Lenovo ThinkPad X200si 7466
Lenovo ThinkPad X201 3323, 3626
Lenovo ThinkPad X201i 3323
Lenovo ThinkPad X201s 5143, 5397
Lenovo ThinkPad X220 4287, 4290
Lenovo ThinkPad X220i 4287, 4290
Lenovo ThinkPad X300 6477, 6478
Lenovo ThinkPad X301 2774, 2776
Lenovo ThinkPad X60s 2522
Lenovo ThinkPad X61 7673, 7676
Lenovo ThinkPad X61s 7666, 7669

Compatible With

Available Compatible Products

DescriptionMfg Part #StockPrice 
Lenovo ThinkPad T420 4180Lenovo ThinkPad T420 4180
Core i5 2540M / 2.6 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - DVD-Writer - 14" 1600 x 900 ( HD+ ) - Intel HD Graphics 3000 - 3G upgradable
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Lenovo ThinkPad T420 4180Lenovo ThinkPad T420 4180
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Lenovo ThinkPad T520 4242Lenovo ThinkPad T520 4242
Core i7 2640M / 2.8 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 500 GB HDD - DVD-Writer - 15.6" 1366 x 768 ( HD ) - NVIDIA NVS 4200M / Intel HD Graphics 3000
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Lenovo ThinkPad W520 4276Lenovo ThinkPad W520 4276
Core i7 2820QM / 2.3 GHz - Windows 7 Pro 64-bit - 8 GB RAM - 500 GB HDD - DVD-Writer - 15.6" 1920 x 1080 ( Full HD ) - NVIDIA Quadro 1000M / Intel HD Graphics 3000 - 3G upgradable - TopSeller
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Lenovo ThinkPad X1 1293Lenovo ThinkPad X1 1293
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Lenovo ThinkPad T420 4178Lenovo ThinkPad T420 4178
Core i5 2520M / 2.5 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 500 GB HDD - DVD-Writer - 14" 1600 x 900 ( HD+ ) - NVIDIA NVS 4200M / Intel HD Graphics 3000 - 3G upgradable - TopSeller
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Lenovo ThinkPad W520 4282Lenovo ThinkPad W520 4282
Core i7 2860QM / 2.5 GHz - Windows 7 Pro 64-bit - 8 GB RAM - 500 GB HDD - DVD-Writer - 15.6" 1920 x 1080 ( Full HD ) - NVIDIA Quadro 2000M / Intel HD Graphics 3000 - 3G upgradable
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Lenovo ThinkPad X1 1291Lenovo ThinkPad X1 1291
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Lenovo ThinkPad T420s 4171Lenovo ThinkPad T420s 4171
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Lenovo ThinkPad T420s 4173Lenovo ThinkPad T420s 4173
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Lenovo ThinkPad X220 4287Lenovo ThinkPad X220 4287
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