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Lenovo ThinkPlus Priority Support with ThinkPad Protection

Mfg Part #: 78Y1654


Lenovo ThinkPlus Priority Support with ThinkPad Protection

Ordering Information
MSRP$629.00
Our Price$436.42
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution.

Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.

Lenovo Priority Technical Support provides third party assistance and support for the following software applications:

Adobe Acrobat Reader,

Autodesk,

Cyberlink Multimedia Center,

Diskeeper Lite & Diskeeper Home,

Google Picasa,

IBM Lotus Notes - stand alone client,

IBM Lotus SmartSuite,

Intervideo WinDVD,

Intervideo WinDVD Creator,

Lenovo ThinkVantage Technologies,

McAfee VirusScan,

Microsoft Office 2007,

Microsoft Windows Vista Business and Ultimate,

Microsoft Windows XP - 32 & 64,

Norton Internet Security,

PC-Doctor,

Red Hat REL 5 WS - 64-bit,

Sonic RecordNow Business DLA,

Sun Java JRE,

WinDVD.

24 x 7 telephone tech-to-tech support
Simplify support with a single source for HW and SW expertise available when you need it most, 24 x 7.

Priority call routing
Readily available and direct access to support with calls routed through priority call queues, typically answered in 1 minute or less.

Advanced level technicians
Effective problem resolution from technicians with the expertise you expect and deserve, to diagnose and solve problems quickly.

Electronic call tracking system
Lenovo's web-based tools reduce administrative time by tracking service call status from start to finish, and help you gain powerful knowledge about your system support issues.

Escalation management with customer-defined severity
When complex issues arise, an escalation process manages the issue until it's solved.


Our company is a Lenovo authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerLenovo
Manufacturer Part #78Y1654
Cost Central Item #11215761
Product DescriptionLenovo ThinkPlus Priority Support with ThinkPad Protection - Extended service agreement - parts and labor - 4 years - on-site - for ThinkPad L412; L420; L512; L520; SL410; T400; T410; T420; T510; T520; X1; X20X; X220
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period4 years
Designed ForThinkPad L412; L420; L512; L520; R400; R500; R61; R61e; R61i; SL300; SL400; SL410; SL500; SL510; T400; T400s; T410; T410i; T410s; T410si; T420; T420i; T420s; T500; T510; T510i; T520; T520i; T61; T61p; X1; X200; X200s; X201; X201i; X201s; X220; X220i; X300; X301; X61; X61s

Extended Specifications

General
TypeExtended service agreement
Service IncludedParts and labor
LocationOn-site
Full Contract Period4 years
Details
Service & Support DetailsExtended service agreement - parts and labor - 4 years - on-site
Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday
Accidental damage coverage - 4 years
Compatibility Information
Designed ForLenovo ThinkPad L412 0530, 4403
Lenovo ThinkPad L420 7826, 7854
Lenovo ThinkPad L512 2597, 4444
Lenovo ThinkPad L520 5015, 7859
Lenovo ThinkPad R400 2782, 2784, 7443, 7445
Lenovo ThinkPad R500 2713, 2714, 2731, 2732
Lenovo ThinkPad R61 7650, 7732, 7738, 7742, 7755, 8914, 8918, 8930, 8932, 8942
Lenovo ThinkPad R61e 7649, 7650
Lenovo ThinkPad R61i 7650, 7732, 8918, 8932
Lenovo ThinkPad SL300 2738
Lenovo ThinkPad SL400 2743
Lenovo ThinkPad SL410 2842, 2874
Lenovo ThinkPad SL500 2746
Lenovo ThinkPad SL510 2847, 2875
Lenovo ThinkPad T400 2764, 2766, 7417, 7420
Lenovo ThinkPad T400s 2801, 2809
Lenovo ThinkPad T410 2516, 2519
Lenovo ThinkPad T410i 2516
Lenovo ThinkPad T410s 2901, 2907
Lenovo ThinkPad T410si 2901
Lenovo ThinkPad T420 4177, 4179
Lenovo ThinkPad T420i 4177
Lenovo ThinkPad T420s 4170
Lenovo ThinkPad T500 2081, 2088, 2242
Lenovo ThinkPad T510 4313, 4339
Lenovo ThinkPad T510i 4313
Lenovo ThinkPad T520 4239, 4241
Lenovo ThinkPad T520i 4239
Lenovo ThinkPad T61 6459, 6465, 6470, 6471, 6480, 6481, 7658, 7662, 8891, 8897, 8938, 8939
Lenovo ThinkPad T61p 6459, 8891
Lenovo ThinkPad X1 1286
Lenovo ThinkPad X200 7454
Lenovo ThinkPad X200s 7465
Lenovo ThinkPad X201 3249
Lenovo ThinkPad X201i 3249
Lenovo ThinkPad X201s 5129
Lenovo ThinkPad X220 4289
Lenovo ThinkPad X220i 4286
Lenovo ThinkPad X300 6476
Lenovo ThinkPad X301 2777
Lenovo ThinkPad X61 7675
Lenovo ThinkPad X61s 7668

Compatible With

Available Compatible Products

DescriptionMfg Part #StockPrice 
Lenovo ThinkPad T420i 4177Lenovo ThinkPad T420i 4177
Core i3 2350M / 2.3 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - DVD-Writer - 14" 1366 x 768 ( HD ) - Intel HD Graphics 3000 - 3G upgradable - TopSeller
4177R2U No $836.10 Buy Now
Lenovo ThinkPad T520 4239Lenovo ThinkPad T520 4239
Core i5 2430M / 2.4 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - DVD-Writer - 15.6" 1366 x 768 ( HD ) - Intel HD Graphics 3000 - 3G upgradable - business black
42394MU No $935.22 Buy Now
Lenovo ThinkPad L420 7854Lenovo ThinkPad L420 7854
Core i5 2430M / 2.4 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - DVD-Writer - 14" 1366 x 768 ( HD ) - Intel HD Graphics 3000 - 3G upgradable
78545GU No $864.76 Buy Now
Lenovo ThinkPad T420 4177Lenovo ThinkPad T420 4177
Core i3 2310M / 2.1 GHz - Windows 7 Pro - 4 GB RAM - 320 GB HDD - DVD-Writer - 14" wide 1600 x 900 / HD+ - Intel HD Graphics 3000 - 3G upgradable
4177X01 No $781.20 Buy Now
Lenovo ThinkPad T420 4177Lenovo ThinkPad T420 4177
Core i3 2310M / 2.1 GHz - Windows 7 Pro - 4 GB RAM - 320 GB HDD - DVD-Writer - 14" wide 1600 x 900 / HD+ - NVIDIA NVS 4200M / Intel HD Graphics 3000 - 3G upgradable
4177X05 No $826.50 Buy Now
Lenovo ThinkPad T520 4239Lenovo ThinkPad T520 4239
Core i7 2640M / 2.8 GHz - Windows 7 Pro 64-bit - 8 GB RAM - 128 GB SSD - DVD-Writer - 15.6" wide 1920 x 1080 / Full HD - NVIDIA NVS 4200M / Intel HD Graphics 3000 - TopSeller
42395GU No $1,845.64 Buy Now
Lenovo ThinkPad X201 3249Lenovo ThinkPad X201 3249
Core i5 560M / 2.66 GHz - Windows 7 Pro 64-bit - 2 GB RAM - 320 GB HDD - DVD-Writer - 12.1" 1280 x 800 - Intel HD Graphics - 3G upgradable - black - TopSeller - with X200 UltraBase
3249EPU No $1,344.20 Buy Now
Lenovo ThinkPad T420 4177Lenovo ThinkPad T420 4177
Core i5 2520M / 2.5 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 160 GB SSD - DVD-Writer - 14" 1366 x 768 ( HD ) - Intel HD Graphics 3000 - 3G upgradable - TopSeller
4177A27 No $1,076.16 Buy Now
Lenovo ThinkPad T520 4239Lenovo ThinkPad T520 4239
Core i5 2540M / 2.6 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - DVD-Writer - 15.6" 1600 x 900 ( HD+ ) - NVIDIA NVS 4200M / Intel HD Graphics 3000 - 3G upgradable - TopSeller
423923U No $1,325.05 Buy Now
Lenovo ThinkPad T520 4239Lenovo ThinkPad T520 4239
Core i3 2350M / 2.3 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - DVD-Writer - 15.6" 1366 x 768 ( HD ) - Intel HD Graphics 3000 - 3G upgradable - business black
42394LU No $854.68 Buy Now
Lenovo ThinkPad T520 4239Lenovo ThinkPad T520 4239
Core i5 2450M / 2.5 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - DVD-Writer - 15.6" wide 1366 x 768 / HD - Intel HD Graphics 3000 - 3G upgradable - TopSeller
42395CU No $865.66 Buy Now
Lenovo ThinkPad L420 7854Lenovo ThinkPad L420 7854
Core i3 2350M / 2.3 GHz - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - DVD-Writer - 14" 1366 x 768 ( HD ) - Intel HD Graphics 3000 - 3G upgradable
78545FU No $767.18 Buy Now

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