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Lenovo TopSeller Priority Support

Mfg Part #: 04W8722


Lenovo TopSeller Priority Support
Ordering Information
MSRP$49.00
Our Price$39.53
FREE SHIPPING
ConditionNew and Factory Sealed
Out of Stock as of 2:47am 3/29/2014
Qty

Lenovo's TopSeller Services make adding popular warranty enhancements/extensions to TopSeller models fast and easy.


Product Highlights
  • Customer Needs
  • Busy IT resources need to bypass "basic" support to access advanced support technicians for rapid troubleshooting
  • Experience s significant negative impact due to lowered employee productivity, or extended time to repair for PCs supporting critical business processes
  • Qualifying Questions
  • How is overall productivity or mission critical business processes affected and time lost when a PC encounters a problem?
  • How important is it for IT support staff to access advanced level support to minimize time to resolve PC support issues?
  • Features
  • Bypass basic troubleshooting on the first call and directly access advanced level technicians through a dedicated phone number.
  • 24 x 7 x 365 local language, toll-free phone access
  • Short hold times: Priority call routing is typically answered in less than 1 minute
  • Formal escalation management process to resolve issues quickly (including product engineers for complex break-fix issues).
  • Online service call tracking system for better issue management and closure
  • Third-party software support (not available with standard support)
  • Benefits
  • IT helpdesk productivity is increased resulting in lower direct and indirect PC support costs through shorter hold times, reduced troubleshooting repair times, fewer repair actions, and higher first time fix rates.
  • Minimize costs associated with business disruption and end user downtime
  • Priority Support's IT management tools help you to better manage the overall IT environment.
  • Save time on software issues resolution because Lenovo's Priority Support technicians can also troubleshoot software problems, and warm transfer to software vendor's support team

Our company is a Lenovo authorized sales and service center.
Please note that this item is a license and not a boxed item.

General Specifications

ManufacturerLenovo
Manufacturer Part #04W8722
Cost Central Item #11403813
Product DescriptionLenovo TopSeller Priority Support - Technical support - phone consulting - 4 years - 24x7 - TopSeller Service - for ThinkCentre Edge 62; 72; 91; 92; ThinkCentre M72; M77; M78; M81; M82; M91; M92
TypeTechnical support
Service IncludedPhone consulting
Full Contract Period4 years
Service Availability24 hours a day / 7 days a week
Manufacturer Selling ProgramTopSeller Service
Designed ForThinkCentre A70; A70z; A85; ThinkCentre Edge 62z; 71; 72; 72z; 91z; 92; 92z; ThinkCentre M58; M58p; M70e; M71e; M71z; M72e; M72z; M75e; M77; M78; M81; M82; M90; M90p; M90z; M91; M91p; M92; M92p; M92z

Extended Specifications

General
TypeTechnical support
Service IncludedPhone consulting
Full Contract Period4 years
Service Availability24 hours a day / 7 days a week
Manufacturer Selling ProgramTopSeller Service
Details
Service & Support DetailsTechnical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed ForLenovo ThinkCentre A70 7099, 7844
Lenovo ThinkCentre A70z 0401, 2565
Lenovo ThinkCentre A85 2565
Lenovo ThinkCentre Edge 62z 2117
Lenovo ThinkCentre Edge 71 1577, 1578, 1607, 1652
Lenovo ThinkCentre Edge 72 3484, 3492, 3493, 3497
Lenovo ThinkCentre Edge 72z 3569, 3574
Lenovo ThinkCentre Edge 91z 1729, 1732, 1736, 7074, 7075, 7556, 7559
Lenovo ThinkCentre Edge 92 3376, 3377, 3387, 3388, 3427, 3428
Lenovo ThinkCentre Edge 92z 3396, 3399, 3414, 3417, 3418, 3426
Lenovo ThinkCentre M58 8820, 8910, 9960
Lenovo ThinkCentre M58p 9961, 9964, 9965
Lenovo ThinkCentre M70e 0806, 0809
Lenovo ThinkCentre M71e 3129, 3132, 3133, 3134
Lenovo ThinkCentre M71z 1654, 1664, 1741, 1761
Lenovo ThinkCentre M72e 0896, 0900, 0958, 0967, 3675, 3856, 4004
Lenovo ThinkCentre M72z 3512, 3528, 3543, 3548
Lenovo ThinkCentre M75e 4162, 4163, 5041, 5042
Lenovo ThinkCentre M77 1994, 1995, 2226, 2227
Lenovo ThinkCentre M78 2111, 5100
Lenovo ThinkCentre M81 5069, 5070, 7517, 7518
Lenovo ThinkCentre M82 2697, 2750, 2756, 2932, 3302, 3306, 3392, 3395
Lenovo ThinkCentre M90 3244, 3245, 3246, 3282, 3692
Lenovo ThinkCentre M90p 3257, 3269, 3282
Lenovo ThinkCentre M90z 0870, 3091, 3429
Lenovo ThinkCentre M91 7035, 7049, 7519
Lenovo ThinkCentre M91p 4466, 4468, 4480, 4512, 7052
Lenovo ThinkCentre M92 2982, 3234, 3235
Lenovo ThinkCentre M92p 2121, 2943, 2988, 2992
Lenovo ThinkCentre M92z 3280, 3291, 3311, 3315, 3318

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