Security is not just about purchasing the right solutions - it's about making sure those solutions keep your business secure. With more than 300 new threats discovered daily, and data theft emerging as a commonplace exploit, companies need to feel confident they are protected and can get expert help. McAfee Technical Support helps you maximize uptime and solve problems quickly and efficiently so that your business is not interrupted. Regardless of the size of your business, McAfee Technical Support offers highly trained and certified security professionals who can provide the right information, tools, and programs.
Daily and real-time updates to malware protection
The worldwide team of McAfee threat researchers at McAfee Labs constantly analyzes new threats and vulnerabilities to ensure McAfee protects against the latest threats. McAfee support provides the daily updating of these malware detection and removal files, while McAfee Global Threat Intelligence provides real-time protection of threats.
McAfee engineers are continuously working to improve the technologies used to detect malware and simplify management. These product upgrades are automatically available to customers through their support contract, maximizing their protection and improving productivity.
McAfee implements a full 360-degree review process for McAfee's support interactions. When your case is closed, an automated survey is sent out, and your response is reviewed by the McAfee's customer experience management team. They review the case using recorded phone calls, chat sessions, and videos of McAfee's technicians' desktop. They will follow up directly with you, the technician, and McAfee support management if further discussion or escalation is required.
Where your security policies allow, McAfee support technicians can use remote desktop-sharing or control technologies. With the help of these technologies, McAfee's technicians can see an issue first hand to speed up resolution, and users can be walked through the remediation process.
Advanced alertingProduct Highlights
McAfee security advisories not only alert you to new malware but also provide you with a list of McAfee products and signature versions to remediate those threats.
- Daily product updates
- Malware alerts with remediation analysis
- Malware analysis service
- Malware trend podcasts and blogs
- Chat, web, and phone support with remote desktop control
- 24/7 phone support
- Automatic diagnostic and remediation tools
- Best practice videos and guides
- Direct access to specialists for all your products
- Enhanced escalation strategy
- Enhanced SMS alerting services
- Product planning and protection analysis
- Regular case and business reviews
- Risk assessments
- Global account management