Citizen expectations for responsive government services put ever-growing pressure on agencies to be more efficient and accountable. At the same time, government is expected to meet these demands with overstretched budgets and increased transparency. But without a common framework for collecting and sharing information, coordination, and monitoring, it's difficult for agencies to fulfill their diverse administrative responsibilities in an integrated way.
Microsoft Dynamics CRM business management software helps to solve these challenges. Designed to capture knowledge and store it in a way that allows for rapid retrieval and predictable follow-through, Microsoft Dynamics CRM can help reduce redundant efforts and save time and money. It can even result in speedier, more consistent customer service, while satisfying obligations for regulatory compliance.
Keep working your way
Built on the scalable and secure .NET platform, Microsoft Dynamics CRM integrates with tools you use every day, such as Microsoft Office Outlook, so you can realize even greater returns without having to change the way you work.
Help reduce costs and effort
With Microsoft Dynamics CRM as the foundation for your technology infrastructure, you can quickly customize and deploy your solution, helping to save you valuable time and money. Through the purchase of a single license, you have the opportunity to create numerous custom applications and to integrate them quickly, with minimal risk and cost.
Interact more efficiently with constituents
Because you can record information provided by constituents from Office Outlook or a Windows Mobile device right into Microsoft Dynamics CRM, you can provide faster, more complete service.
Multi-tenancy support within Microsoft Dynamics CRM enables your agency to consolidate data and to deliver applications across your organization or even across multiple organizations, all from a single server, delivered on a common architecture and data mode. In addition to your choice of implementation, you also retain the flexibility to switch deployment models over time, if your needs or preferences change.
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