System Center Service Manager delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.
Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.
It can improve user productivity and satisfaction while reducing support costs with its self-service portal.
Datacenter management efficiency
With its CMDB and management packs, it helps reduce downtime and improve the reliability of IT services running within your datacenter.
It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis.
This product is part of Microsoft's Open License Program. A minimum initial quantity purchase of five or a valid Microsoft authorization number are required for purchase. Please contact us at 1-866-469-2678 if you have any questions on this program.