Netop OnDemand provides support when the user needs it regardless of location, networks, firewalls or what computer the user is logged on to. And when it comes to help desk support, that means faster problem resolution, better service, and greater customer satisfaction.
Netop has taken its world-famous remote control technology and created Netop OnDemand to enable web-based help desk sessions without any firewall configuration. Of course, Netop OnDemand integrates seamlessly with Netop Remote Control.
Assist any user anytime
By downloading a small, self-executing program, end users can receive instant support without firewall configurations. Best of all, OnDemand doesn't leave a footprint. When the session ends, it deletes from the end-user computer.
OnDemand is secure with user-confirmed access and security roles to meet end-users' security policies. Furthermore, it does not rely on third party servers to route traffic and offers 256-bit AES encryption, securing all sessions from eavesdropping.
Solve user problems in a snap
Netop OnDemand is operational in seconds and you have a real-time copy of the end user's desktop right on your screen. OnDemand allows you to quickly and easily see the exact issue for faster diagnosis and problem resolution.
Work like you are there
Use keyboard and mouse like you were sitting in front of the end user's computer - edit registry, install patches, drivers or drag and drop files with the interactive, split-screen file manager.
Chat with the end userProduct Highlights
No phone, no problem. With built-in instant messaging it is easy to stay in contact with the end user.
- Help service mode
- Service-ticket mode
- Easy to adapt
- Full remote control functions
- Extremely user-friendly
- Transparent for the user
- Secure direct connection
- Secure bidrectional file transfer
- Outstanding performance
- Integrated messenger
- Verification-compatible session recording
- Multiple/single connection to the help desk